“ I called customer service for some additional information on my enrollment with American Power and Gas. I spoke with John N. he was patient, informative and extremely helpful. He provided me his extension, which I will certainly utilize to again receive outstanding support, Thank you John ”
“ Signed up with American Power & Gas for electric. Had to call to discuss continuing. Robyn in Customer Service was great and updating my electric provider information was easy. Very good to work with. ”
“ Called customer service to ask a question. The service representative not only answered the question, but stayed on the line with me, and walked me through the sign up program for the 25% Rebate Program. Didn't get put on hold once!! ”
“ so far so good, just hope it doesn't jump a bunch each month:) ”
“ Experience was great and very professional ”
“ When my prior contract with another ESCO expired, APG was the only company willing to discuss plans and help me pick a reasonably priced arrangement that met my needs. ”
“ I talked to John Needham, he was very helpful, polite, professional. John went above and beyond to handle my issues. 10 out of 10. ”
“ I telephoned American Power and gas of PA today regarding my account and spoke with a representative by the name of John Neesham. Although he was unable to help me acquire a new billing contract on our call, he explained how "variable rate" billing works... It was good to know. ”
“ John & Carol were outstanding in support of my matter. ”
“ EXCELLENT CUSTOMER REP. ”
“ We called because bill was very high she got us a rebate and informed us on how to get a better rate was very helpful!! ”
“ Had an unusually high gas and electric bill from American Power & Gas and called customer service. Never expected my call to be answered so promptly by such a skilled and professional representative. Amy Duke was personal, knowledgeable with rates, both current and past. She spent time with me and corrected my problem, more than I ever expected. Amy was easy to speak with and understood everything I was calling about. She confirmed our conversation so we were on the same page and sent me a confirmation email. I hope to continue with her on my next call at American Power & Gas. It is very rare that people enjoy and are proud of their jobs these days and it is clear Amy does. Thank you for great service and a resolution that works for us both! ”
“
Everything was pretty much straightforward, the lady on the phone was super helpful and very patient.
I appreciate companies that care about their customers, so, American Power & Gas, thank you! ”
“ Carolyn was excellent in explaining product. Very nice, courteous and professional. enjoyed talking with her! Had a great personality! ”
“ No matter what I've called or emailed about, their Customer Service can't be beat! They have been courteous, helpful & solve the issue quickly. ”
“ Comms were clear and comprehensive. ”
“ The sign-up was super simple process. Just few details and account was setup. Customer care was courteous and took time to answer all my questions. ”
“ When I call in and speak to Robyn Gregory she is very helpful and knowledgeable about the rates I receive on my bill and any customer service I may need. ”
“
I have been dealing with this company for a couple years and they are exceptional! Especially Carol and Robin in customer care. Professional and friendly! Give these employees a raise and acknowledgement!
Robyn in Ohio ”
“ Each month the customer service is kind to connect me to Robyn who insures that I get the lowest rate possible for the month. I appreciate her time and patience. ”
| Example Bill |
|---|
