Just Energy - Company Information

“  My service was up thru another carrier on 5/02/2020. I called Power to Choose on 3/20/20 and they set me up with Just Energy. Down Hill after that. Just energy cancelled my confirmation twice. It was their mistake. First time was incorrect social security number. They never called to get the correct number. The 2nd time was also their error as someone forgot to change their system to completed. Again they never called. I called on 6/2/2020 to find our why I was getting bills from my previous carrier and was told the above and was lied to my my C.S. rep. in Columbia, Mayerly. I called back the following day and talked to Laura also of Columbia only to be lied to again. I called again on 6/5/20 and talked to Anna in Houston only to be begged not to talk to a supervisor. After I insisted I talked to Alex only to be told she had to transfer me to new customer set up plus I had to pay the previous cancelation and send the bill into them for reimbursement. I needed to trust her. Right! after being lied to time and time again. ”

“  I always pay my bills on time. I received a collection email from Just Energy. I called their customer service on two occasions, as the first number did not work. They were zero help and could be understand me. It was a joke. They had not answer. It was like a scam. I filed a complaint with the BBB. Still no answers. We made a big mistake using this company and will switch immediately. Do not use! ”

“  Theyr'e about as greedy as a rich kid who got cut off.. i paid 1 day, i repeat 1 day late during this covid-19 bullsh*t by accident cuz i never pay attention just pay when i get paid. 4 days later i received a disconnect notice. They do not care about their customers, they are always rude as heck when i call... Usually i don't cuss but after 7 years of their bullsh*t, i expect i customer appreciation not, oh hey you're late 1 day lets disconnect your service when obviously so many people are out of work. ”

“  I thought I was having a good experience with this company for the last 3 years not once have I had my lights off but as soon as we are in a crisis they cut my lights off 10 days after the due date. Its not my fault Im on furlough, at least be a little more concerning instead of cutting my lights off. Thats sad I hope I can find another electric company with the same perks. Im very disappointed ”

“  Worst experience Ever with a company ”

“  When I moved to Dallas County several years ago I picked Just Energy. I am Disabled which the company knew this.I kept my bill up to par but due to my divorce I had to call to make an arrangement. I paid when I said I would and life was good. I thought wrong I finally moved into my new home and was charged an additional $200. I still don't understand where the amount came from today. (?) So I called and asked if they would work with me mainly because my bill was almost $500. I had to speak with a Supervisor to do so. I asked her to look over my past account to see how well I paid. I was told they made changes so my past history doesn't matter. She finally worked with me and gave me an arrangement. Months later 6-9 months I received a large bill again. I was told they only do arrangements once a year. So I had to miss another bill to pay it.COVID-19 pandemic came. My bill kept going up. Finally I truly needed help due to the Entire World going through. I spoke to a rep every other day and said I would pay it Friday. Every day someone called. Finally a rep said they see my notes and its note Friday. That Friday morning my service was disconnected before 9am. When I called they didn't care. This was doing the pandemic and I am Disabled. They did not care...I am no longer with Just Energy. Be careful. ”

“  They disconnected my service doing COVID-19. My bill was only $100, I walk in the house and my son is literally sitting on the couch in tears because he didnt know what was going on. $100 and Ive been a customer for over 10 years wow thanks a lot. ”

“  Will never recommend anyone for there electric service ”

“  Right now with the Covid 19 you would think they would have more compassion on those who cant afford their bill... I ask for a day or 2 extension until my first unemployment check comes in and they couldnt do it they wanted a partial payment. If I had a partial payment I wouldnt of paid it. I am very unhappy and very unpleased after spending an hour and 45 minutes on hold to get through to speak to someone. I will be making a Switch to someone who has better compassion for others when there is a world pandemic! ”

“  My bill has a different due date each month. I have excellent credit and pay all of my bills on time, however I missed a payment by 2 days and was charged $20 in late fees during the COVID-19 PANDEMIC. Im cancelling service as soon as my contract is over. ”

“  I was stopped at Sams Club by your agent who tried to convince me to switch to the free weekend plan. She made me sign an agreement and gave me a date when the service will be switched. She also gave me a number to call in case I decided to stay with my company and not switch. I went home and after reviewing my bills, I decided to not switch. I called Just Energy and requested not to switched. I explained the reason. The agent put me on hold and when he came back, he confirmed that I will not be switched. What was/is my surprise when my current electricity sent me a letter saying they were sorry i was leaving !I started getting emails and statement of welcome from Just Energy ! I think that is tricking people and making them sign an agreement and not honor what they said. That is simply dishonest. I dont have time be on the phone to fix this. Im stuck with Just Energy for 36 months! Dont sign anything in the store unless you like the plan! ”

“  I love to see my bill is no longer over $450.00. Most of all I appreciate that you monitor our Electricity and sending me update on weekly usage. ”

“  We signed up in our local sams club and have switched because the rates were too high. The salesman said that there would be no fees and then when we switched they charged us a exit/switch fee. They will not refund the money saying I signed the contract. Spoke with manager and they said they would take care of it. Its been a month and nothing and now my bill is overdue and nothing. They have been very hard to get a hold of and work with. They lie to people! Please dont use them! Horrible customer service! ”

“  Where do I start. First off I've been going back and forth with just energy about my bill. I paid my bill on Friday 13th and upon checking into the bank account on Monday I saw that my payment had posted to my checking account. Well, around 12:45pm my lights get turned off for non payment. You can't reach customer service unless you sit on the phone for two hours and then you have to go to the chat. To be clear, just energy has put me through undo hardship for no reason. I moved to a new address and was told since I had not changed service providers nothing would change on my account including my account number. After four months of paying all of a sudden my old account was deactivated and now I have a new account number. I have screen shots of the conversations and of my bill payments with the old supposedly deactivated account number. My question is how was I able to pay and my lights were never disconnected. I have lost all trust in just energy and would never recommend them to anyone. And buy the way after having to pay the same payment again and a reconnect fee, I was informed that the payment that was supposed to take two to three days to so call raise from the old account to the new account had already posted. Just energy, inform your agents to be clear when dealing with your customers. By the way we had the money and could've paid the account if it had been made clear that it may cause a delay in our service. My advice, screen shot your conversations so when they try to dispute what was said to you, you can come back and let them know that you have the original conversation. Will be looking into getting a new service provider. ”

“  I signed up at Sam's Club with an eager salesperson. I told him that I probably wasn't going to be in my house for very long and he assured me that it was fine--that there would be no termination fees when I moved. He also assured me that my bill would be much lower (it never dropped at all and was, in fact, slightly higher). Upon moving, I received a bill for a $50 termination fee. I tried to call to have it resolved and never got through after literally hours on hold. I then sent a private message which has, to this date, never been looked at, much less responded to. Four days after receiving the first bill, I received a second notice that I was going to be referred to a collections agency soon if I didn't pay. I just disconnected service about 2 weeks ago! I refuse to pay this disconnection fee, and am planning to file a complaint with the BBB and seek out other action. My understanding is that this company has a mountain of complaints against it. STAY AWAY FROM THEM! ”

“  On 1/14/2020 I changed to just energy,I was promised a $45 gift card but never got it,I was promised a 11 per kwh but it turned out to be 11.92 almost 12.I was lied to and I will not keep with the 24 months contract because they didn't keep with their promise they made.Ordering they were great but after they are terrible,costumer service is terrible I don't recommend them to anybody.I will also contact Austin tx board to complain about my experince with this terrible CO. ”

“  Sorry but extremely disappointed in your customer service. I will be posting your poor responses to social media and anywhere else I can
After many calls today, I finally got through. Your system was literally dropping me with no voice mail or messages. When I got through, your rep was very friendly and helpful, but gave me some interesting information.
NO REQUEST to process my credit balance was ever submitted by JUST NRG, after two months. How long would you have left that balance outstanding if I didnt call?
Even though you are quite eager to receive customer funds to pay for bills, apparently you are incapable of processing a refund/credit balance. Instead, JUST NRG prefers to take an excessive amount of time (6-8 WEEKS? Seriously?) to create a paper cheque and mail it out.
Are you aware that you then are paying for the paper cheque forms, and for postage? And this is supposed to be more effective HOW?
And the reason for the delay must either be due to poor or inefficient process policies or for underhanded marketing.
Either way, it does not look good to the quality of the management of JUST NRG. Obviously your shareholders come first before your customers. A good marketing person will tell you that if you upset ONE customer, they tell two others, and they tell two others, and so on.
Good luck, and thank you for your previous business.
Regards, ”

“  New customer started with company on 2/8/2020 and receiving my 1st notice which is not an Bill but an disconnect notice which give me 3 days to pay a bill. Then stay on hold to talk to customers service to find out the number on the notice was the wrong number and then google the CRS # to be told I need to call another number cause I am existing customers then call that number which too 45 minutes. And after talking to Rep and they have my bills going to email address which is not even my email.. then he said I was on a 3 year contact. Now that even worser. Please dont allow Someone to advise you to get their service if u have not even hear of the provider before .. thinking that if the store that I have a membership with wanted set me up Failure.. please read your reviews on everything before dealing with this company ”

“  Just energy was fine overall. I am retired and hence have a monthly budget. I somehow missed a payment and couldn't have been more than 3 weeks behind. When they called me I told them I would pay it within a couple of weeks. I was told that if it wasn't paid now, they would cut my power off during 108 degree days. Only time I was ever late, I couldn't believe they would even threaten to leave a senior without power in July. ”

“  I signed up at Sam's Club and was told my rates wouldn't increase. THEY DID! My first bill was almost $50 higher than I would have payed if I stayed with DP&L. I called customer service last week and was told someone would contact me in 24-48 hours, I never received a call back. These people are scammers as far as I'm concerned and if I ever see them at Sam's again I'm going to warn the other customers. ”