We currently recommend natural gas plans from Constellation, Direct Energy and Infinite Energy

Did not notify of contract expiration

(1 / 5)

  I never received a notice about my contract ending. They moved me to a variable plan and for the last 10 months Ive been paying more than my previous plan. I might not have noticed except for the drastic increase this last month. Dishonest practices.

Cindy
November 10th, 2018

Billing and Account Management
Customer Service
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Awful experience.

(1 / 5)

  Absolutely awful experience. I just received my bill that was about $120 higher than normal. I renewed to a new rate in December but that was apparently only for new customers, and I was never notified. In one of the coldest months of the year, I got charged 11.49 cents instead of the 7.48 cents I signed up for. Even Eversource has a rate that is around 9 cents. The customer service agent tried to sell me into a 3 year contract as a help, which has a cancellation fee and is only .08 cents cheaper than Eversource. What a joke of a company.

Chris
January 29th, 2018

Billing and Account Management
Customer Service
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Price, Plans and Promotions