— Kathy H
Happy Stream Customer
 I have been a Stream customer since November of 2012. I have been very happy with Streams rates and was very excited when the announced their cash back program. The only issue I had was with the incumbent Rochester Gas and Electric estimating my usage. I know read my own meters and couldnt be happier with my savings! 

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Happy Stream Customer

 I have been a Stream customer since November of 2012. I have been very happy with Streams rates and was very excited when the announced their cash back program. The only issue I had was with the incumbent Rochester Gas and Electric estimating my usage. I know read my own meters and couldnt be happier with my savings! 

Plans, Rates, and Promotions :

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The best review categories for Stream Energy are their plans and pricing, rated at 1.0 out of 5, and the order experience, rated at 1.0 of 5.
  — H. Dean
Great Company & Service
 Streams website is easy to understand, customer representatives are friendly and efficient in resolving issues and their rates are low. Im a satisfied... 

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Great Company & Service

 Streams website is easy to understand, customer representatives are friendly and efficient in resolving issues and their rates are low. Im a satisfied Stream Customer!
Thank you Stream! 

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  — Dianne Maurice
Well, it's better than batteries . . .
 In 2008, the only surprise was additional "fees" for access, taxes, and "payment processing" [up to $3 if you pay online or at a l... 

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Well, it's better than batteries . . .

 In 2008, the only surprise was additional "fees" for access, taxes, and "payment processing" [up to $3 if you pay online or at a local merchant in order to avoid the "late charge" problem when paying by check--the check clears the bank before due date, but they don't post it to the account on time].
Since then, problems with 1)renewing contract [which enabled the company to charge a higher rate] 2) accessing account when they changed web page providers [the new page wouldn't let me log on and locked me out] 3)reaching anyone live on customer support [on one occasion, a recording announced the toll-free phone number was temporarily disconnected] 4)receiving a disconnect notice when bill was paid on time, but not processed by their company in a timely manner.
Today, once "fees" are added to actual usage charges, the savings over Reliant Energy is not worth the aggravation.
The CEO @ Stream needs to spend less time posting to Facebook and more time running his company. 

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  — Kevin
Tried to charge early termination fee...
 I waited to cancel service until I received the letter that said we could terminate without the fee. Reliant (30% cheaper!) switched us over and Stre... 

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Tried to charge early termination fee...

 I waited to cancel service until I received the letter that said we could terminate without the fee. Reliant (30% cheaper!) switched us over and Stream still tried to charge us the fee! I wonder how many have actually paid this fee and shouldn't have???!!!

By the way...they did remove the fee but only after I spent much time with them on the phone. 

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Customer Review Summary

5 Star Reviews
 
19%
4 Star Reviews
 
14%
3 Star Reviews
 
6%
2 Star Reviews
 
9%
1 Star Reviews
 
52%
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  — Anonymous
Worst customer service experience
 Stream is great when you are signing up. The sales reps are very nice and easy to work with. That is where it ends. Once you are a customer y... 

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Worst customer service experience

 Stream is great when you are signing up. The
sales reps are very nice and easy to work with.
That is where it ends. Once you are a customer
your customer service needs are shipped off to
a call center that provides customer service
for 10 other companies. They don't know what
is going on and tell you to call the service
provider directly who tells you to call stream.
I moved from one apartment building to another
in the same complex and my "fixed" rate some
how doubled because I didn't have a "history"
of use. It took me 2 months of constantly
calling them and having my issue "escalated"
before it was resolved. My contract just
expired and I am moving providers. In addition
to that nightmare their website is very poorly
built and difficult to use. I only gave them a
half a bulb because I couldn't give them a
zero. 

Plans, Rates, and Promotions :

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36 Month Home Power Plan


13.29¢
per kWh
36
month term
more info

36 Month Home Power Plan


Plan Info
Term Length :  36 months
Plan Type :  nonrenewable
Early Termination Fee :  $150
Monthly Recurring Charge :  $0.00

Documents
Terms and Conditions
Contract Summary

Pricing
Rate @ 2,000 kWh :  13.29¢
Rate @ 1,000 kWh :  13.29¢
Rate @ 500 kWh :  13.29¢




  — W Walker
Stream is a joke!

 We signed up with Stream because they had a great rate (at the time). But EVERY time we had to deal with their Customer Service Dept., it was a disas... 

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Stream is a joke!

 We signed up with Stream because they had a great rate (at the time). But EVERY time we had to deal with their Customer Service Dept., it was a disaster-- from long hold times on the phone to reps. who apparently were taking ESL classes at the local community college. Apparently, they can offer great rates because they hire less qualified individuals and pay them less. It really showed from the time we signed up until the time we cancelled (which was another nightmare story). Please BEWARE of Stream Energy. 

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This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Stream Energy

Our analysis of Stream Energy

Seen by some as controversial, Stream Energy primarily acquires customers through their marketing channel, Ignite. Ignite practices multi-level-marketing strategies to promote customer enrollments.

Ignite Associates pay a one time fee of $329 to Stream Energy, and then attempt to recoup their investment by receiving sales commissions for signing up new customers.

Founded in 2004 in Dallas, TX, Stream Energy is a retail energy provider that offers electricity and/or natural gas service in Texas, Maryland, New Jersey, Georgia, and Pennsylvania.

Other Stream Energy Information and resources:

Stream energy has a website for their customers and consultants - www.streamenergy.net

  — Kurt Wilson
Great Rates - Great Service
 My experience with Stream Energy has been nothing but great so I was confused by all the bad reviews. Then I looked at the reviews of other electr... 

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Great Rates - Great Service

 My experience with Stream Energy has been nothing but great so I was
confused by all the bad reviews. Then I looked at the reviews of other
electricity companies and they are mostly all bad also. So it's apparent that this
website is a place for people that don't pay their bills on time to come and
complain. The problem isn't Stream Energy, the problem is people that want to
make excuses. Otherwise you have to believe that service is bad at every
electricity company. 

Plans, Rates, and Promotions :

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12 Month Home Power Plan


12.49¢
per kWh
12
month term
more info

12 Month Home Power Plan


Plan Info
Term Length :  12 months
Plan Type :  nonrenewable
Early Termination Fee :  $150
Monthly Recurring Charge :  $0.00

Documents
Terms and Conditions
Contract Summary

Pricing
Rate @ 2,000 kWh :  12.49¢
Rate @ 1,000 kWh :  12.49¢
Rate @ 500 kWh :  12.49¢




New Jersey Energy Ratings

score for Stream Energy:


( 2.4 / 5 )
See how ratings work
All Providers Ranked From High To Low
  — Gus
Customer Service Sucks
 Stream Energy has very long phone wait time if you are an existing customer. Customer Service Reps are VERY bad, can not answer ANY question withou... 

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Customer Service Sucks

 Stream Energy has very long phone wait time if you are an existing customer.

Customer Service Reps are VERY bad, can not answer ANY question without reading from a card.

I transferred from TXU.
Stream Energy rrices are HIGH and in the end I went back to TXU.

I would not recommend Stream to my enemies.

 

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Stream Energy sells energy in:

  — Marco
Do not trust this company!
 Very unreliable! They are good for the 1st year but after that, they offer me the $78 flat rate plan based on my average electric usage from the past ... 

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Do not trust this company!

 Very unreliable! They are good for the 1st year but after that, they offer me the $78 flat rate plan based on my average electric usage from the past year. Guess what? I recieved a bill worth more than $200! They never explained to me that the $78 flat rate is only for the first 500kwh, anything over that will be outrageous. This is the first time Ive paid over $200 for the past 18yrs. They did not mail me the contract details but they claim that they emailed it to me. I told them that I did not received it. It turns out that they have a wrong email address in thier system The plan was not clearly explained to me. I even told them to play the telephone recording when they offered me the plan. With lack of explanation. I switched back to my original energy company the next day since lve used them for the past 9 yrs. They offered me a lot of incentives just to switched back including reimbursement of the $250 early termination fee by Stream energy. I regret using this company. Never again! 

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  — Jack Phipps
Lack of help
 I am the Service Officer for VFW Post 3892. A veteran came to us for help with his bill. We were able to secure the funds required. After being on the... 

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Lack of help

 I am the Service Officer for VFW Post 3892. A veteran came to us for help with his bill. We were able to secure the funds required. After being on the phone for four hours and having to reconnect four times our Quartermaster was able to get the instructions for the pledge department. After following the instructions and faxing all required documents he put the check in the envelope and mailed it to Stream. When the veteran's wife called Stream to find out when the power would be reconnected, she was told it takes 4-5 days to process a fax. This seems like a long time as transmittal is instantaneous. And she was told that the QM would have to speak to the pledge department, so she called me. I called the QM and he said when he called that number he was put into an automated system where there is no opportunity to speak with a person. This family will be without power unfairly from today, 10/29/2010, until it is turned on.

Again, instructions were followed, pledge made. ? 

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  — K. B.
Rather unhappy
 I've called multiple times asking question about my bill, and can never get a straight answer. Nor can I get someone on the phone who is easy to under... 

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Rather unhappy

 I've called multiple times asking question about my bill, and can never get a straight answer. Nor can I get someone on the phone who is easy to understand. I've asked on a couple of occasions "I'm sorry, I'm having a difficult time understanding you through your accent. May I please speak with another representative?" and I ALWAYS get hung up on.

When I went to pay my very first bill from them, I asked if there was somewhere I could take my payment so it wouldn't get lost or stolen in the mail, and was told "Can't you just look it up online? I don't feel like giving that info out at the moment." REALLY??? THAT'S YOUR JOB!

Not the best way to keep a client - unfortunately, our land lord set us up with them, so we are going to stick with them through the duration of our lease. If we resign the lease when it runs out, I'm going to request an energy company change.

This company needs an attitude over haul. Big time. 

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  — Susan
Bad experience still going on
 I signed up for a 6 month contract with Stream Energy. About 5 1/2 months later I received the warning email advising me that my contract would be exp... 

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Bad experience still going on

 I signed up for a 6 month contract with Stream Energy. About 5 1/2 months later I received the warning email advising me that my contract would be expiring soon and that I would automatically be on a month to month variable rate plan until I signed up again. Because of some minor problems I had experienced with customer service, I decided to switch to another provider after 8 months. I then received a notice that they hd me listed as signed up for a 9 month contract, not 6 and so I would have to pay a $250.00 early disconnect fee. I had signed up with my daughter at the same time and hers was 6 months as well. I tried to re-activate the Stream account to wait out the last month of their "9 month" contract but couldn't do it on the phone or online. I still refuse to pay the disconnect fee as it is not fair. They have harrassed me with bill collectors ever since. But I won't pay it. Their changes to the original contract and refusal to reinstate the contract for the month was unethical. 

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  — Nydia Ruiz
not happy customer
 Lousy customer service and too long of wait for them to come on phone. And when they finally come on they make mistakes on your account. 

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not happy customer

 Lousy customer service and too long of wait for them to come on phone. And when they finally come on they make mistakes on your account. 

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12 month fixed


12.58¢
per kWh
12
month term
more info

12 month fixed


Plan Info
Term Length :  12 months
Plan Type :  Fixed Rate
Early Termination Fee :  $75
Monthly Recurring Charge :  $0.00

Documents
Terms and Conditions
Contract Summary

Pricing
Rate @ 2,000 kWh :  12.58¢
Rate @ 1,000 kWh :  12.58¢
Rate @ 500 kWh :  12.58¢




  — Adetunji Bello
Customer Service

 I am not happy at all with the customer service of the organization for the following reasons: 1. It takes too long time to get and agent to talk t... 

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Customer Service

 I am not happy at all with the customer service of the organization for the following reasons:

1. It takes too long time to get and agent to talk to on the phone.

2. I helped to secure a new customer new to the country. When he started work and I called stream energy to change my name from the account to the new customer's name, it became a big problem to effect. Surprisingly, I was called by by a collection agency to pay for a bill I didn't incur because the new client failed to pay for a month or so. I have never been contacted by Stream Energy and I have never seen the said outstanding bill. Now, the collection agency is threatening me that it will be reported in my credit report for not paying on a bill I am not even aware of until today. To make mattters worse, your agent on the phone cut me off when I was explaining to him. 

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  — Larry G
Customer service as bad as it gets
 Electricity is electricity. Under Texas deregulation you are basically deciding what you want to pay & who is going to bill you. My experience... 

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Customer service as bad as it gets

 Electricity is electricity. Under Texas deregulation you are basically deciding what you want to pay & who is going to bill you. My experience with Stream started with difficulty getting them to switch my service. Then came random billing dates, a failure to apply my payment which they did receive on time, an associated late charge with difficult removal of same, a double billing, & 3 lost faxes of my auto bank draft application. When they finally got an online ability to accept auto draft information they failed to send the draft to my bank & charged another late fee. These billing problems pale compared to their phone or email customer service. Email may or may not get a reply. My conservative estimate is that over the last year I have spent 5 hours of my life either on hold or attempting to communicate with several different people at each call who could barely speak english. Several times my call would simply get dropped and I would have to start the lengthy process over. 

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  — Gary
I used to sell for them. Just switched.
 I used to be an "independent representative" for this company. As such, I've dealt with my own headaches with them as well as customers - fr... 

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I used to sell for them. Just switched.

 I used to be an "independent representative" for this company. As such, I've dealt with my own headaches with them as well as customers - friends, relatives, etc. Problems I've personally seen occur include incorrect bills, service cut off without adequate notice, very short time from bill sent to bill considered late, hard to reach anyone on the phone... All in all, made me ashamed that I talked anyone into using this company. I certainly won't do it again, and switched my provider today, when my contract ran out. 

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  — Suzanne Butler
Appalling lack of customer service
 The company botched my address change/transfer of service; I was without power at my new house and they basically told me tough luck. They did agree ... 

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Appalling lack of customer service

 The company botched my address change/transfer of service; I was without power at my new house and they basically told me tough luck. They did agree to refund the $4.76 they charged me for the day I didn't have service but never did. On the phone with the associate, I asked to speak with a manager since she couldn't handle the waiving of $4.76, and I was told that she was the escalations department and there was nobody else to speak to. I was calm and polite, so I was quite taken aback when she became aggressive with me. I've never experience that with a customer service professional before. Would recommend NEVER using this company if you anticipate ever having to call customer service for anything. 

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Live Brighter 18


12.89¢
per kWh
18
month term
more info

Live Brighter 18




NEW CUSTOMERS ONLY!

More Plans for Direct Energy

Plan Info
Term Length :  18 months
Plan Type :  Fixed Rate
Early Termination Fee :  $0
Monthly Recurring Charge :  $0.00

Documents
Terms and Conditions
Contract Summary

Pricing
Rate @ 2,000 kWh :  12.89¢
Rate @ 1,000 kWh :  12.89¢
Rate @ 500 kWh :  12.89¢




  — Ms Avila
Not very Happy

 I am with Stream Energy currently and its my first month. I was told by a Rep that I was unable to lock in a fixed rate over the phone and he would ha... 

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Not very Happy

 I am with Stream Energy currently and its my first month. I was told by a Rep that I was unable to lock in a fixed rate over the phone and he would have to mail me my information and for me to sign and return. Well the first thing that went through my mind was thats going to take a while and I have to wait to start saving money. I am a single mom and its hard enough trying to make it. I live in a ONE Bedroom, when I received my Bill....Oh My Gosh!!!! It was almost $300!!!! I called and spoke with Stream than I was given the option that a Rep could call me over the phone to lock in a rate. I was so upset because this option WAS NOT discussed with me the first time. Or I would have had that done the first month. Anyway,nothing they could do about it now, they got me!! Not sure if I'm going to stay with Stream I felt lied to.
Very disappointed customer! :( 

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  — Anonymous
Decent
 Prices are reasonable. If you mail your bill 2-3 days prior to the due date, they still charge you a late fee if payment not posted on the exact due ... 

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Decent

 Prices are reasonable. If you mail your bill 2-3 days prior to the due date, they still charge you a late fee if payment not posted on the exact due date. Not easy to reach or deal with over the phone. 

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  — Greg Rogers
Rates and Online OK, small call center
 I've been with Stream Electric for about a year. Both the rates that I got in an apartment and at a home are competitive, and at the lower end of the ... 

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Rates and Online OK, small call center

 I've been with Stream Electric for about a year. Both the rates that I got in an apartment and at a home are competitive, and at the lower end of the spectrum.
The online experience is good, and payments get posted to my account in a timely manner. The online site for them has comprehensive information about past history.
The worst issue that I had with them was when I moved. This required me to call, and I had over 30 minute wait time more than once. (I could not hold that long several times.) I did get through once, and they errored in moving my account, and did not get it done. I finally had to write them, which finally generated a phone call, just about the time that I was moving. (I was uncertain if I was going to get service!)
They need to beef up the call center, but the online experience is good. 

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  — Jeremy Crawford
Mind Numbing Waste of Time, Bad Service
 Everything started fine for the first two 6 month periods, then it went to hell. First, they "double contracted me" and gave me some line of... 

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Mind Numbing Waste of Time, Bad Service

 Everything started fine for the first two 6 month periods, then it went to hell. First, they "double contracted me" and gave me some line of BS about how both 6 month periods were being served consecutively like time served in jail, which was appropriate. Since then, I've signed up for the 10.3 cent rate, down from the 11.4 cent rate, and 13.4 cent rate, 5 times. Finally, it kicked in after several more high summer bills (intentional, I am sure). I am currently on hold now for 42 minutes and keep getting teenagers who can't even read the statement. I ask for a supervisor, and get another teenager The new rate hasn't kicked in, and it is 10.30.09. Should have started 5/4/09. Then 6/4, 7/4, 8/4. I've got a page of confirmation numbers. My next email will be to the Texas Puke (PUC). I think my arm is going numb from holding the phone. 

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NJ Frontier Online Premier 12


12.60¢
per kWh
12
month term
more info

NJ Frontier Online Premier 12


Plan Info
Term Length :  12 months
Plan Type :  Fixed Rate
Early Termination Fee :  $10
Monthly Recurring Charge :  $0.00

Documents
Terms and Conditions
Contract Summary

Pricing
Rate @ 2,000 kWh :  12.60¢
Rate @ 1,000 kWh :  12.60¢
Rate @ 500 kWh :  12.60¢




  — Hank Neigel
Billing and Account Management

 Stream Energy gets a minus 200,000 from me. I would not advise doing business with a company that can not afford to have their own account collection... 

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Billing and Account Management

 Stream Energy gets a minus 200,000 from me. I would not advise doing business with a company that can not afford to have their own account collection company to accept payments for their product via phone unless you pay an extra $2.95 per month fee. I try to pay my bill via telephone because if I use the post office and mail my payment in and the post office does not deliver the check to them by the due date, they will charge you a late fee and rip you off that way. I am just a poor retired senior citizen on a limited income and can not afford to do business that insists on ripping us off at every turn if they can. The government does a good enough job on that, I do not need a rich rip off company doing it also. 

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  — Caroline
Stream not a good choice
 Their plan is deceptive. This is a pyramid type marketing plan and should be avoided. It is not as cheap as they claim. 

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Stream not a good choice

 Their plan is deceptive. This is a pyramid type marketing plan and should be avoided. It is not as cheap as they claim. 

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  — Ken
stream is a rip off
 I was on a 12month contract with stream, about 3 months before it was up. my phone was called about 4 times a week and i had about 3-4 emails aweek fr... 

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stream is a rip off

 I was on a 12month contract with stream, about 3 months before it was up. my phone was called about 4 times a week and i had about 3-4 emails aweek from stream to renew my contract, finaly their rate went down and i renewed for 6 months. on my 13th bill which should have been the first of my cheaper bills i was billed at the higher rate, the reason? they made a point to read the meter 2 days earlier than normal before my old contract expired so they could charge me augusts rates at 15.5 instead of the new rate at 11.3 difference about $85. i have called them 3 times the first time they said "tough pay it" 2nd time we will review it 3 time "we reviewed but took no action" imagine how much money they made it they did this to a few thousand people each month, that don't know better, to complain to the bbb and the puc. i wonder if i had been going from a low rate to a higher rate, if they would have done the same thing? i doubt it. 

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  — Felicia
SORRY CUSTOMER SERVICE
 I called to review and change my service to a better rate. All they can do for you is send you to the internet. NO one wants to work anymore they wou... 

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SORRY CUSTOMER SERVICE

 I called to review and change my service to a better rate. All they can do for you is send you to the internet. NO one wants to work anymore they would rather lose business than help you on the phone!!! I will now be switching electric companys to one that is more helpful. I will never recommend this company!!! 

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Find Electricity Plans in New Jersey:


  — Chris
Stream can't get it right
 My experience with Stream has to be the worst encounter I have had with any company. We recently moved into a house and they messed up transferring se... 

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Stream can't get it right

 My experience with Stream has to be the worst encounter I have had with any company. We recently moved into a house and they messed up transferring service. I spent hours on the phone with them dealing with something as basic as transferring service from the previous owner to me. This took several weeks and multiple calls. When all was said and done they billed me for charges related to their mistakes. They also billed me the wrong kwh rate. This resulted in another 4 phone calls to correct and to validate. I have not seen my next bill so I am not convinced the problem has been resolved. I think I have probably talked to just about everyone at their service desk. If I have to make another phone call to them it will be to drop their service. If you have a choice in electric providers look elsewhere!!!!!
 

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18 Month Home Power Plan


13.19¢
per kWh
18
month term
more info

18 Month Home Power Plan


Plan Info
Term Length :  18 months
Plan Type :  Fixed Rate
Early Termination Fee :  $150
Monthly Recurring Charge :  $0.00

Documents
Terms and Conditions
Contract Summary

Pricing
Rate @ 2,000 kWh :  13.19¢
Rate @ 1,000 kWh :  13.19¢
Rate @ 500 kWh :  13.19¢




  — Ms. Joan Harrington
Bad Customer Service

 just got off phone with your customer service. have new contract which starts july 7, 2009 and new rate 4cents cheaper, however because old contract e... 

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Bad Customer Service

 just got off phone with your customer service. have new contract which starts july 7, 2009 and new rate 4cents cheaper, however because old contract ended the 7th new one starts 8th i do not get new rate until next billing and there is nothing anyone can do [even the esclation dept]
so here i am expecting the new rate oh no no mrs. harrington you missed it by one day and no one on this planet can do any adjusting it is against policy. so i will probably pay, and cancel in 6 months when contract expires and i cannot wait this will be a belated CHRISTMAS
gift for me, i wish i could say i feel better i do not so i will end this with a rating stream energy a 3  

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  — Tommy
Thiefs!
 Representative told me one rate, which I repeated back to her to confirm. Got bill and rate was .026 more ($102.44). Went round and round with manager... 

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Thiefs!

 Representative told me one rate, which I repeated back to her to confirm. Got bill and rate was .026 more ($102.44). Went round and round with managers who listened to phone call and said I was right, but still would not honor what the sales representative told me! If they want to do business this way, I will NEVER recommend or use their service again!

Thiefs! 

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  — Jim
Terrible Customer Service
 -Decently competitive rates -Good on boarding customer service -Terrible existing customer service -Horrible website -Limited and expensive pay o... 

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Terrible Customer Service

 -Decently competitive rates
-Good on boarding customer service
-Terrible existing customer service
-Horrible website
-Limited and expensive pay options
-Difficult to get them to fix mistakes

I was a member with this company for two years
without much issue. Then I locked in a flat
rate just before I moved apartment buildings
(not complexes, just one building over). I had
locked in at a low rate given my usage history.
When I moved they reset my rate much higher
because they were basing it on the previous
renter's usage. I explained I had just moved
buildings, had the same floor plan, and would
be using the same electricity. Pointed out the
date I locked in the rate and how they jacked
it up a week later. Long story short it took
me 2 weeks dealing with them to get it fixed.
When you sign up they very friendly customer
service in the US. Once you are a customer
they ship off your service needs south of the
border somewhere and the language barrier
creates a nightmare. STAY AWAY 

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  — Rachel
Horrible Customer Service
 I had moved out of the Stream Energy service area and was told by a representative that all I need to do is fax in my new lease to get the early termi... 

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Horrible Customer Service

 I had moved out of the Stream Energy service area and was told by a representative that all I need to do is fax in my new lease to get the early termination fee waived. A week after I faxed them the new lease, I received a bill including the early termination fee. After getting hung up on multiple times while on hold, I finally spoke to someone who said that they never received it and to check back in a week. I'm not sure why it should take two weeks for a fax to go through...ANYWAY! After finally speaking to someone who spoke English, I got the info that the fax number on the website is wrong and I need to resend.

Also, it took six different people over the course of a week to tell me that they do not service where I currently live. They kept having me call different companies to get to ESI ID yet nobody could tell me that they do not service that area.

To sum it up, they ridiculously lack customer service and I would not recommend them to anyone. 

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Live Brighter 12


13.49¢
per kWh
12
month term
more info

Live Brighter 12




NEW CUSTOMERS ONLY!

More Plans for Direct Energy

Plan Info
Term Length :  12 months
Plan Type :  Fixed Rate
Early Termination Fee :  $0
Monthly Recurring Charge :  $0.00

Documents
Terms and Conditions
Contract Summary

Pricing
Rate @ 2,000 kWh :  13.49¢
Rate @ 1,000 kWh :  13.49¢
Rate @ 500 kWh :  13.49¢




  — One Pissed Off Granddaughter !
How the hell do you just switch someone's provider !?

 !!!WARNING!!! First post from my mother - BEWARE EVERYONE! My Mom (88 years old) just received a letter from Penelec yesterday about her switch to S... 

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How the hell do you just switch someone's provider !?

 !!!WARNING!!!
First post from my mother -
BEWARE EVERYONE! My Mom (88 years old) just received a letter from Penelec yesterday about her switch to Stream.... SHE DID NOT SWITCH TO STREAM!!! She did not call them, did not sign anything, nothing!!! I just got off the phone with Stream and they said that Jawan (??sp??) signed her up on Stream last Thursday through the internet!?!?!? The woman on the phone with me today at Stream informed me that people are always just signing people up online! She said all they need is your name and address, a social security number is required BUT..... the number isn't verified. These people are signing people up and just typing in any number and Stream doesn't know the information is false until they receive a complaint!!!!! She said it's happening in PA, NJ and other states... It is straightened out right now and she is back with Penelec but this is ridiculous!!!
Second post from my MOTHER -
Stream Electric, whoever you are, I will be calling the PUC in the morning!!!! Apparently I was wrong when I thought the problem with my Moms electric was solved this morning.... Stream called her tonight to verify that she is THEIR customer!!!! I am so ANGRY She of course told them HELL NO! Please, if anyone out there has signed up for any utility service and NOT shown any form of ID, let me know. I have always had to show ID to prove that I am who I am when turning on utilities.... Stream did try to verify her last 4 numbers on her social security card and they could NOT do it because this "Jawan" person gave them false numbers! "Jawan", you do not want me to find you, utility fraud is serious business, especially when you combine it with internet fraud! STREAM, you should be held just as responsible and I will see what I can do to make it happen! Wonder if I can get something in there about elder abuse too.... Signing off as the pissed off daughter of an 88 year old victim!!! 

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  — John
Hidden Fee
 They charge you $2.95 if you pay online with a credit card or debit card. The same is true if you pay by phone. They want your direct banking accoun... 

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Hidden Fee

 They charge you $2.95 if you pay online with a credit card or debit card. The same is true if you pay by phone. They want your direct banking account numbers. I only found out about this after signing up...which of course has a $250 cancellation fee. Stay away! They are very shady! 

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  — From Georgia
Crap Company
 I just got of the phone with customer service and i was lie too. So i decided to read some review and the first on i see is someone defending the comp... 

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Crap Company

 I just got of the phone with customer service and i was lie too. So i decided to read some review and the first on i see is someone defending the company and saying everyone else is ignorant and dont understand why the have such an extensive long wait for customer service and how big the company was and we should be more understanding. I read alot more reviews and i see that these people how fun legitimate reason to be upset they are paying money to get shitty service and being lie too. My advice is to avoid any future problem by avoiding this company all together to a company that is more customer friendly and have the resources to address the customers needs in a timely manner. 

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  — Noname
Incompetent and Impersonal
 I've been a customer for close to 5 years. This company is consistently having website issues. One time resulting in a double payment taken out of my ... 

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Incompetent and Impersonal

 I've been a customer for close to 5 years. This company is consistently having website issues. One time resulting in a double payment taken out of my account. I was told a refund would take 120 days to process. Horrifying. Then my lights were turned off because their website did not process my payment prior to midnight the day before it was due. The reps are poorly trained. They don't give correct information. No help from the managers or sups when that incorrect information causes your electricity to be turned off. "There's nothing I can do" is all I got. I might as well have been talking to children. Nobody has the power to fix their mistake. You will have to resort to filing a complaint with the PUC and the BBB to get anything resolved. You get what you pay for. 

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12 Month Green Home Power Plan


12.59¢
per kWh
12
month term
more info

12 Month Green Home Power Plan


Plan Info
Term Length :  12 months
Plan Type :  nonrenewable
Early Termination Fee :  $150
Monthly Recurring Charge :  $0.00

Documents
Terms and Conditions
Contract Summary

Pricing
Rate @ 2,000 kWh :  12.59¢
Rate @ 1,000 kWh :  12.59¢
Rate @ 500 kWh :  12.59¢




  — Stay Away From Stream!
Worst experience I've ever had with an electric company

 I didn't want to leave any stars. We have had nothing but the WORST experience with Stream. Their customer service is absolutely terrible!!!! NO ONE s... 

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Worst experience I've ever had with an electric company

 I didn't want to leave any stars. We have had nothing but the WORST experience with Stream. Their customer service is absolutely terrible!!!! NO ONE seemed to have any idea what they were doing! They input some ID numbers incorrectly and never notified our apartments original electric company that we had switched. SO 500$ later and 2 double bills from 2 electric companies they say they aren't responsible, and they wouldn't even credit my account anything. Last time I checked ESID #s are not the customers responsibility. Just when I thought it could not get any worse I found out we were actually paying the electricity bill for the apartment above us the whole time. After they said (on the 5th phone call) they had got the new numbers right, I STILL RECIEVED ANOTHER BILL FOR THE APARTMENT UPSTAIRS. I said I was not going to pay it, and they said they would just disconnect my service if I didn't!! Unfortunately I am stuck with this ridiculous joke of a company until I move. I WOULDN'T RECOMMEND THEM TO ANYONE. I will most definitely not be using them once I leave my current apartment. Yes, it's cheap, but you're paying for the sh$*!* service you get in return. 

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  — Alystee
used to be good,, horrible now
 I have had stream since 2008 and have been very satisfied but within the last 3-4 years the customer service has become so frustratingly awfully. I fe... 

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used to be good,, horrible now

 I have had stream since 2008 and have been very satisfied but within the last 3-4 years the customer service has become so frustratingly awfully. I feel dirty when I get off the phone with them. like they're going to do what they want and there's nothing u can do about it. I am going to leave this company. I have never had an issue paying my bill. Sometimes their system would be glich-y when they were new, I was patient. Now if their system goofs and they call me and ask me to submit payment again, a non refundable non payment fee is added to the next bill and no one wants to look into it.!!! they are saying I have a better rate than last year so even with the extra fee my bill is still reasonable so I have no reason to complain????!!!! 

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  — Alexander Ramos
Billing
 I have been with Stream Energy for 6 years, never having any problems with my bills being payed by computer banking. Well, a hell broke loose when I ... 

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Billing

 I have been with Stream Energy for 6 years, never having any problems with my bills being payed by computer banking. Well, a hell broke loose when I payed a bill for a months service and was as usual billed for the next months service. I never anticipated any issues with the next bill until I noticed that the previous months charges were put onto the new months bill. When I called customer service, I first was confronted with individuals that lack proper communication skills. It was very difficult to understand the representatives but after repeating my story to the person, all I could get was that I did not pay the previous months bill and it was added onto the next months billing cycle. I tried repeatedly to explain, without success that I payed the bill twice but I could not get through to this person because he relied on what was in front of him on their computer. My attempts to settle this issue started on July 24, 2015 and continued on till this day, Sept.29, 2015. I made 6 attempts to settle this problem but each time it was having to explain to each and everyone the entire story of what happened about the bill. Each time it was difficult communicating with their representatives. I finally turned this issue over the our Public Service Commission only to have one of the representative from their corporate office call and pretty much put the entire problem onto me. While attempting to explain the issue, I was accused of being hostile, uncooperative and all of this incident was going to be reported back to the Public Service Commission. I was so angered by the disrespect exhibit towards me that I had to report the incident to the PSC. Along with their representatives lacking proper communication skills, their corporate personal lack customer service skills. I would warn people that in the event there is an issue with anything about your service, be prepared to get frustrated having to repeat yourself to people on the other end of the phone who don't understand you. Being disabled and on a fixed income, the small amount in question is important to me. The monies could go to my medications. I know thats not a concern with these people but after faxing my proof of my payment, one can see why I am so angry and frustrated with these people. With proof in their hands, they are not doing a thing to resolve this issue. I am so disappointed by the way I have been treated. Six years of service but now I see its time to seek other services. Take heed, pay your bills with a check so one has a paper trail. Stream Energy will not accept proof of payment from your computer. 

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  — Jane Russell
Great Service
 Have been a customer for about 4 years and have had no service problems, billing problems or communication problems. Some patience required when call... 

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Great Service

 Have been a customer for about 4 years and have had no service problems, billing problems or communication problems. Some patience required when calling customer service as with most companies.
Popular companies often get overloaded on the phones. Price of plans are competitive the times I renewed my plans. Easy to understand the paper invoices I get. Customer Service has always been polite and had a helpful attitude. That helps both ways. 

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  — Ron
Piss poor customer service
 Customer service reps have bad attitudes and are very unprofessional.(Maria)The website is poorly done and there are fee for online cc payments and au... 

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Piss poor customer service

 Customer service reps have bad attitudes and are very unprofessional.(Maria)The website is poorly done and there are fee for online cc payments and automated payment, but no fee if you store your bank account information. This is a big deal to me. I am leaving. 

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RescueLock 12


14.55¢
per kWh
12
month term
more info

RescueLock 12


Plan Info
Term Length :  12 months
Plan Type :  Fixed Rate
Early Termination Fee :  $110.00
Monthly Recurring Charge :  $0.00

Documents
Terms and Conditions
Contract Summary

Pricing
Rate @ 2,000 kWh :  14.55¢
Rate @ 1,000 kWh :  14.55¢
Rate @ 500 kWh :  14.55¢




  — L
Convenience Fee Added WITHOUT WARNING

 I have been with Stream Energy for roughly two years. Yesterday, (02/03/15), I logged into my online account to make a payment and was directed to re-... 

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Convenience Fee Added WITHOUT WARNING

 I have been with Stream Energy for roughly two years. Yesterday, (02/03/15), I logged into my online account to make a payment and was directed to re-create my password for better security purposes. This included adding an uppercase, lowercase, number, and special character such as !, @, #, etc. This highly annoyed me, as I do not appreciate being told how to create MY password.

Upon entering my account, I went to pay my bill as I always do and realized that with their whole website change- they, without notifying me, added a convenience fee of $2.95 whether I pay by bank, or debit/credit card.

I have been paying my bill online with no convenience fee and all of a sudden, without warning, they implement it. Absolutely unacceptable and for this reason I will be finding another provider.

I called their customer service and was told the only way to dodge the fee is by enrolling in their automatic bank draft option. Well that's great, except for the fact that it takes 1-2 billing cycles to actually take effect.

Maybe they should have considered their customers by sending a respectful email- allowing enough time to enroll in the bank draft to avoid the future convenience fees. 

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  — Mark Massey
HUSTLERS
 I have been with stream energy for about 8 years and I have had some fluctuation in my bills but over the last two years they have gone nuts. I live ... 

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HUSTLERS

 I have been with stream energy for about 8 years and I have had some fluctuation in my bills but over the last two years they have gone nuts. I live in a 3200 sq ft house and my bills average about $400 a month but in the last two years oddly my bill has almost tripled to $1,100.00 in December and January. After the same thing happened last year when the bill went up to $688.00 in November this my family took action. We lowered our thermostats to 65 and turned them off during the day. I work at home so I would close myself and the dog off in my office and use a small space heater so not to heat the rest of the house. When I looked at my bill in January it was $1,168.00 and when I spoke with stream their response was " the smart meter are 100% accurate". When I challenged them they hung up the phone twice. This is a hustle and the worst energy company I have ever had to deal with. I have over 600 Facebook friends and I am starting a boycott against stream and the smart meters. 

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  — Robert Emery
Confusing and unfair
 I am 70 years old; on a fixed income and was confused when I signed up for Stream Energy electric service. I was informed (signed up by phone) that I... 

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Confusing and unfair

 I am 70 years old; on a fixed income and was confused when I signed up for Stream Energy electric service. I was informed (signed up by phone) that I would be paying 10.4 cents per KWH. My former billing with another company was 12 cents per KWH and my bills were less than they are now. In the phone conversation I believe I was told that if I used more than 1000 KWH's in a month, that I would be billed an additional $9.95 because I exceeded 1000 KWHs. I assured the representative on the phone that I would never have that problem because I live in an RV trailer and never use that much electricity. When I recieved my bill; I saw the additional $9.95 added to my bill with less than 1000 kwh's used; and the bill was also confusing because I the bill did not reflect a charge of 10.4 cents per Kwh anywhere on the bill. I called the number on the bill and was told that I agreed to a 24 month service contract and I would have to abide by the agreement. This is wrong and takes advantage of older people on fixed incomes. It is sad that a company has to treat poor people on fixed incomes this way to make a living. If I could get off this agreement I would; but, I don't have the energy or expertise to fight. 

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  — Paul Mason
cost/ service
 I am supposed to be charged at lowr rate on a contract,however they do not have any record of it, I am being charged on a mothly basis. I tried to cal... 

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cost/ service

 I am supposed to be charged at lowr rate on a contract,however they do not have any record of it, I am being charged on a mothly basis. I tried to call on the phone liked never to find thier number. I was cut off twice. When I finally got to talk to a live person( frist recording is bad) I could not understand her. It was a very baad conection or what ever.I could not expain what the the problem was.I was not even listed as a customer. BUt they did send a bill!!.I am really dispointed with Stream Energy..I called last year about this probl;em and I asured that I would be on a rate .05+ less rate than I am paying now.
When I frist started with Stream I did reccomend it.I thought it was great. But now, it a different story.





when I finally got to talk to a love person(that recording was bad) 

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Eagle 12


15.43¢
per kWh
12
month term
more info

Eagle 12


Plan Info
Term Length :  12 months
Plan Type :  Fixed Rate
Early Termination Fee :  $125
Monthly Recurring Charge :  $0.00

Documents

Pricing
Rate @ 2,000 kWh :  15.43¢
Rate @ 1,000 kWh :  15.43¢
Rate @ 500 kWh :  15.43¢




  — John Cambora
dont switch to stream energy . its not worth it

 I was convinced by a friend to switch , " it will help me out and you will save Money !" So I switched .... First bill came at $ 35 . i paid... 

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dont switch to stream energy . its not worth it

 I was convinced by a friend to switch , " it will help me out and you will save Money !"
So I switched .... First bill came at $ 35 . i paid it 5 days early and it took them untill after the due date to prcess it ! then they had the you know whats to charge me 2.95 to pay it over the phone. i made a 1 year contract mistake . I hope you dont make the same ! P.S. In 25 years Ive never been late with TXU now the first payment is late with these idiots ...and they would'nt even note the account for me , please dont switch to them 

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  — Emily
Worst Service Ever!!!
 My husband and I have had their service for a few years with no problems until our last move. I had called a week ahead and scheduled our connection ... 

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Worst Service Ever!!!

 My husband and I have had their service for a few years with no problems until our last move. I had called a week ahead and scheduled our connection date at our new house and was given a confirmation number. Apparently, they can just come up with a random number because as soon as our landlord disconnected his electricity, what do you know, we were in the dark. Had it been just me and my husband we probably wouldn't be as irate as we were but having 2 children in the house, one only 3 months old, we were super pissed!

They apparently do not have the technology to send out an emergency order to Oncor either. So after 2 hours of yelling at them demanding my power be connected I got an "I'm sorry for the inconvenience but there is nothing we can do." The best part is after being told we will have $50 credited to us on our first invoice and then calling back once already to have the credit applied, I got a disconnect for non-payment notice.

The cherry on top was when I called back today to have the credit applied (again because it wasn't applied the first time I called in about it) I was told by a complete moron that I would have only been credited the $50 had I been originally been charged a priority connection fee. Which the credit was given for the inconvenience of not having service and nothing to do with a priority connection fee. Well it took at least 5 minutes of me demanding to speak to a supervisor before she actually transferred my call, which the entire time she claimed that it was impossible to transfer my call. I'm pretty sure she wasn't the only person in the call center that day!

Once I was on the phone with the supervisor, who apparently can read the notes on my account correctly, he applied the credit and was as nice as can be. He told me that anytime a supervisor has to take a call like mine that they review it with the first rep that answered the phone and assess how they could have handled the situation better. I don't know if literacy is required for their reps but maybe they should brush up on their reading skills. 

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  — Jodi L.
No problems in two years of service
 I have had Stream for two years. Contract is up in April. They have contacted me via e-mail, phone and snail mail notifying me contract was due to e... 

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No problems in two years of service

 I have had Stream for two years. Contract is up in April. They have contacted me via e-mail, phone and snail mail notifying me contract was due to end. The rate I have now is lower than what the renewal rate is and I can't find another company that is lower. I have auto payment through my credit card. I'll sign up with Stream again. Setting up initial service is quite cumbersome, but renewing is easy. 

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  — William
Stream Energy Did Me Right! High Bills? Check your a/c unit or appliances for defects...
 My bills dropped $35 a month in the mild weather months, even though I lived in a small duplex when with Stream and it was only me living there. Had I... 

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Stream Energy Did Me Right! High Bills? Check your a/c unit or appliances for defects...

 My bills dropped $35 a month in the mild weather months, even though I lived in a small duplex when with Stream and it was only me living there. Had I been able to live there through the whole summer (and my new family moved in with me instead of vice-versa) my savings would have been huge! That's extra money I never would have had, so it was well worth the switch!

Paying my bill was easy. I was always on time, and there was never a mix up with the bank or online payments. I held up my end of the agreement and Stream held up on theirs. When I had to move and it was determined that my new place is on a co-op, Stream let me out of my contract with no penalty and no additional fees. I did not even have to ask for it. I could not have been happier with a utility company, as everything was smooth from start to finish.

To those who say their bills jumped up really high, after being low to start check into this. If there has not been a rate change, check into your a/c unit, furnace and other appliances. Defects in a unit can cause very high usage of electricity. This transpired with me years ago, when I was with a local utility that I had no issues with, but I was shocked to see the bill. Sure enough it was my a/c unit pulling unusually high kw's for several weeks. A capacitor or something was going bad. The unit ran fine and cooled fine, but there was a hidden issue jacking up my electric bill. This is a very common problem I have learned, but people often want someone to blame. The easiest one to blame is the electric company. My bill was out of this world and I did not have the money on hand that month to pay it. However, it was not my utility companies fault. It wasn't mine either, but these things are just part of life. I had to pay it, so I did.

I think the main problem with so many utility complaints (and all the companies have them) is people do not read their contracts and/or some people expect special favors and exclusions from the rules after they have a mishap like "forgetting" to pay their bill, or their defaulted appliances raising their bill, or not knowing what their obligations are as a customer, and then they want to blame their energy company. Be proactive people. Know what your contract says, no matter who you choose. If you go with Stream, make certain you can call the person who enrolled you in the service should you have any issues down the road.

The bottom line is there are many people these days with an entitlement mentality, and too many people feel like the world should revolve around them and make their life easier. All those I know who used Stream honored their contract with Stream, and Stream honored it too. But, don't get me started on phone companies; in that arena, I have noticed that most companies fall short in many areas and I have not been so happy with my phone providers no matter who I use. "Can you hear me now?" Lol!

Switch to Stream and enjoy the freedom, but use someone you trust who knows how utilities work and be educated; read your contract, so you know what your responsibilities are and honor your agreement. 

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NJ Frontier Online Premier 6


12.30¢
per kWh
6
month term
more info

NJ Frontier Online Premier 6


Plan Info
Term Length :  6 months
Plan Type :  Fixed Rate
Early Termination Fee :  $10
Monthly Recurring Charge :  $0.00

Documents
Terms and Conditions
Contract Summary

Pricing
Rate @ 2,000 kWh :  12.30¢
Rate @ 1,000 kWh :  12.30¢
Rate @ 500 kWh :  12.30¢




  — JC DeLena
THIEVES AND ROBBERS!!!!!!!

 They charge you a fee to pay your bill online or over the phone. Poor customer service! Turned our electricity off even though bill had been paid, a... 

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THIEVES AND ROBBERS!!!!!!!

 They charge you a fee to pay your bill online or over the phone. Poor customer service! Turned our electricity off even though bill had been paid, and then had to wait TWO FULL DAYS for it to be turned on again!!!! 

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  — Stacie
Fraud...plain and simple
 After using stream for over 7 years, I started doing some checking up on rates. Long story short what I found out was that I was being charged discon... 

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Fraud...plain and simple

 After using stream for over 7 years, I started doing some checking up on rates. Long story short what I found out was that I was being charged disconnect and reconnect charges even though I paid on the required day. I either pay over the phone or over the internet and at no time was I told of a specific time to pay by. When I questioned why I was being charged I was told that I had to pay before 3 pm. No where on the bill or in conversation did they ever say this. I then discovered that this has happened 5 times in the last year. When I asked for a refund based on proof of when I paid, it was denied. I have reported them to the PUC and am switching. Check your bills and check up on them because they will cheat you! 

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  — Kimberly
Lies and Worse Communication Skills
 I have been with Stream for many years and just recently I have been having problems with them. I got a bill with a $50 service call that I NEVER MADE... 

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Lies and Worse Communication Skills

 I have been with Stream for many years and just recently I have been having problems with them. I got a bill with a $50 service call that I NEVER MADE and when I called them about it they told me to take it up with Centerpoint cause it was their charge. I called Centerpoint and they told me they would investigate the charge and to have Stream call them. I called Stream and they won't call Centerpoint, Centerpoint has to call them. This was an ongoing fight for over a MONTH! I told Stream I was NOT paying that fee and they threatened to shut off my power. Centerpoint finished their investigation and I did not owe the $50, but Stream was still telling me I owed it. I contacted Centerpoint in a nervous breakdown and told them what was going on, my husband was on the phone with Stream and the lady at Centerpoint ask me to put Stream on speaker so they could talk. Stream was even uncooperative with Centerpoint! The place THEY do business with. Centerpoint told them that it was THEIR responsibility to their customers to contact them with these matters and Stream said "no it isn't." So, they were going to shut my power off before even contacting Centerpoint to see if I owed the money. And I didn't! I have a contract still with them, but after this experience, I am leaving! I am sure this matter isn't over and now I am going to have to deal with them charging me a late fee on money I didn't even owe. Centerpoint even told me to turn them into TCU, and they are also investigating this matter with Stream. If you are looking for a company that has good communication skills, look elsewhere. I have a feeling this place won't be in business long. Especially with all the evidence I have against them on how they treated me. Oh, and the lie I forgot to mention. They tried to say the $50 I owed was part of the electric bill. I was smart to keep the bill, because that was the proof! Centerpoint was on the phone and was witness to the lie. After I told Stream I was looking at the old bill that said $50 service call and that was what I deducted from my bill they knew they were busted. Alot of crappy stuff I have been through these last couple of months. And like I said, I am sure it isn't over. 

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  — Leland Harrell
Beware of shameful billing practices from this company.
 BEWARE and AVOID this company and their 3rd party contractors! I was a Stream Energy Texas customer for 7 years (2005 - 2012) with a perfect payment ... 

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Beware of shameful billing practices from this company.

 BEWARE and AVOID this company and their 3rd party contractors! I was a Stream Energy Texas customer for 7 years (2005 - 2012) with a perfect payment record. At the end of November 2012, I moved out of their service area and called Stream to notify them of my move and gave them my new address and asked them to cancel my service immediately. Their response was, because of the upcoming weekend, they couldnt cancel until December 3rd, 2012. I agreed and confirmed with them again before ending the phone call, my new address for final billing and my phone numbers. This cancellation request was on or about November 29, 2012 (I confirmed the electric power was turned off on Dec. 3rd as requested).

Note that my official US Post Office forwarding address was documented on Nov. 26th.

This is where the disturbing part begins. I never received a final bill from Stream, and the next notice I received from Stream at my new address was a Final Attempt Before Collection Agency notice on yellow paper dated December 27, 2012, with a payment due date of Jan 3rd stating that to avoid having my account placed with a debt collection agency, payment must be received on or before Jan. 3. My account with Stream was not, and has never been, delinquent. I received no billing statement showing the service period or the kilowatt hours used for this period. Because of the short notice and ensuing holidays, I sent Stream an online payment on December 28 for the full amount due (PLUS an added Stream EZ-pay Convenience Fee of $2.95! (I had no contract with them so there was no cancellation fee).

I then logged into my Stream account on Dec. 28th, and informed Customer Service of my issue with them and how I felt about Streams unfair practices. In their email response on January 02 Stream comments that my account being closed does not mean that the account can be left with an unpaid balance. How ridiculous! Look at the timeline! The only delinquent party here is Stream Energy for not sending me a final bill in a timely manner. My intentions are to publicize Stream Energys unfair and sloppy billing practices, especially if you are closing out with them. BEWARE! This has been filed with the Better Business Bureau and were currently waiting for a response from Stream (hopefully from someone who speaks, reads and writes English!). 

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  — Richard
Nice of them to take my money and not provide service!!!
 I pay all my bills at the same time. I had thought I paid the electric bill. I didn't get a second notice or anything but I got my power turned off.... 

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Nice of them to take my money and not provide service!!!

 I pay all my bills at the same time. I had thought I paid the electric bill. I didn't get a second notice or anything but I got my power turned off. I have a smart meter so it's done quickly. I electronically sent payment. I was on the phone with them to keep asking when they could give the okay to the energy provider to turn service back on. Kept saying it would take a couple hours. Next day, I still did not have power. I got a proof of payment from my bank to see when they received the funds. They received my money the same day it was disconnected. I called customer service and then they said it would take 5 to 7 days to proccess the payment. I couldn't understand since it was in their hands electronically. Since they had my payment, why could they not turn my power on in this modern age of information technology?

Well they said they understood 5 to 7 days is a long time to go without power and said next time pay by phone instead of electronically. I said there will not be a next time and I jumped ship. I called TXU and got power less than two hours. Month later and just now they are hitting me up with an early cancellation charge of 250. I talked to a manager and he said I broke the contract for not paying for consumed service. I told him I was paid up in full and had proof and they broke the contract by not providing service. I'm going to see if I can fight them on the charge once I get the contract reviewed by the lawer. 

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Online Premier 24


12.95¢
per kWh
24
month term
more info

Online Premier 24


Plan Info
Term Length :  24 months
Plan Type :  Fixed Rate
Early Termination Fee :  $10
Monthly Recurring Charge :  $0.00

Documents
Terms and Conditions
Contract Summary

Pricing
Rate @ 2,000 kWh :  12.95¢
Rate @ 1,000 kWh :  12.95¢
Rate @ 500 kWh :  12.95¢




  — Stacye French
Single mother forced to break contract due to poor customer service. Stream unwilling to reverse early termination fee.

 I had been a Stream customer for over 5 years. My electricity was disconnected because I had accidentally paid the amount of the previous months bill ... 

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Single mother forced to break contract due to poor customer service. Stream unwilling to reverse early termination fee.

 I had been a Stream customer for over 5 years. My electricity was disconnected because I had accidentally paid the amount of the previous months bill which left a balance of $45.00. After paying the balance I was put on hold for 2 hours and kept getting disconnected and had to call back over and over. I could not go to work and leave my sons (ages 15, 13, and 10) home without electricity in the middle of August in Texas... I also could not risk losing my job due to being held on the phone for hours. I had no other choice but to call another company. I notified Stream of the reason I had to break my contract and they said they were sorry but they refuse to reverse the early termination fee. I would not recommend Stream to anyone. 

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  — Angel
Stay away from stream Energy
 Service was great before we moved to Galveston. 3 weeks before moving to Galveston I called for service to be connected at my new house so we can get ... 

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Stay away from stream Energy

 Service was great before we moved to Galveston. 3 weeks before moving to Galveston I called for service to be connected at my new house so we can get everything working before we moved into our new home. 1 week before moving I called to double check everything was good to go, and the customer service rep told me everything was ready to go, and there would be a $50 connection fee, which I agreed too. Since we were moving in from out of town we arrived at our new home on a Friday morning at 8am. There was no power, and I look at the breaker box outside to find out there wasn't even a meter installed.

I then call Stream Energy to ask what's going on, and they tell me to call Center Point Energy because Center Point was supposed to install the meter, and it is out of there control. I then call Center Point and they tell me they had sent out a technician 2 1/2 weeks ago, and he flagged the installation because the electrical permit had expired, and that they had sent out a fax and an email to Stream Energy, for Stream Energy to notify us about the situation since electrical permits only take 1-3 days to get. I then asked if I can get a copy of the fax and email and they gladly sent it to me.

I call Stream Energy back to complain and tell them about the situation, and the Customer Service rep told me that Center Point is lying about the whole thing, and they never received anything. I then explained to the Rep that I had the email and the fax number with confirmation that the fax was sent, and even gave him there fax number which matched the fax number on the invoice Center Point sent to me. He then got upset and told me there is nothing they can do, and they can not submit another workorder until Monday morning.

I then explained to the rep that we were moving from out of town and had no where to go, so to please make something happen. He then transferred to a manager which took about 30 minutes to get a hold of. I pleaded my case with the manager, and told him my living situation for the moment, he then told me they can't do anything about it because it is to late in the afternoon, and they are not opened on the weekends, and that he would have to file another work order to get the electricity turned on which would take 1-3 days beggining Monday.

We then got into a shouting discussion, and I told him I had an infant in the house, and my nearest relative was over 300 miles away (which is true). I also pleaded with him to please help me get something done, and he then told to me to light candles inside the house for light since we still had water, or to take my family to a homeless shelter until this matter gets resolved since there is nothing he can do until Monday. Being that it's sumemr time, and it the temperature was pushing the high 90's, I then got really irate with him, and told him I was going to report him and his company since I had everything in documentation, and was recording the phone call. He then told me to call Center Point and see if there is anything they can do about it.

I then call Center Point to see if there is anything they can do, and explained the situation. They told me if I can get an electrical permit from the City of Galveston that they will do what is known as a "work-around order", and have me set up Friday night latest Saturday morning since I have an infant, but that Strean Energy must submit the "work-around" order. I get to the City of Galveston before they close and explain the situation, and they make an exception to get me the permit and hand it to me right then and there.

I called Center Point back and they were to go install the meter, but all they needed was the "work-around order" from Stream Energy. I then call Stream Energy back and tell them to please send it, and the Customer Service rep tells me they can not do the order because it is to late in the day. I explained to them that Center Point would make the exception if they sent the order right now, and the rep kept giving me the run around. He then transferred to a manager, and the manager told me he would do the order for to finally stop me from calling. I kept calling Center Point to make they got it and they never received it.

Being that it was getting late in the day, the rep at Center Point apologized for the inconvenience and told me since they hadn't received the order there was nothing that could be done that night. I called Stream Energy once again to ask them if they really sent it, and the manager told me it was sent but Center Point would not get it until the morning, and then gave me a order confirmation number. I then had to get an hotel room for the night, and being that it was the weekend in Galveston the cheapest I could find was $179 a night.

I called Center Point the next day and gave them the confirmation number to the order, and they told me they still hadn't gotten it. I then called Stream Energy again, and they told me it was sent but Center Point would not receive until Monday because they don't work on weekends. I was so frustrated at this point that I just went with it, and had to pay for 2 more nights at the hotel.

Monday rolled around and I called back, and finally got my order processed. Being that it was processed Monday morning Stream Energy then told me it would be Tuesday or Wednesday before anything would get done since orderes 48-72 hours to process. I once again told them my living situation, and they once again told me there is nothing they can do about it. Once Wednesday came around I still had no power or a meter at the house. Once again I called to be givin the run around. Stream Energy told me the work order cancelled since it was a "work-around" order, and they would have to submit a regular invoice to get my services started up. I was finally in my house that next Monday, 10 days after I was scheduled to move in, and over $900 in hotel stays!!! They could not refund me any of it, even after proving to them that it was their fault I was in this predicament to begin with.

My bill came in 1 month later, and it was a whopping $632. $107 for the meter box, $200 for 5 work orders I requested and that they never completed, $100 for 2 connection fees, and the rest was kilo-watt usage. I called Stream Energy and the manager told they would refund the fees on the next bill but to pay them right now and they will get credited. I did not agree to it, and told me the manager to please take them off right now and he agreed to it. I told him I was only paying the meter charge and the kilo-watt usage, and he told that was fine.

This month I received my new bill, and the charges were not taken off. I was given a notice stating if I didn't pay my past due I was being disconnected. I then called back and they once again told me they couldn't anything for me (surprise surprise), and that the fees were going to stick. I canceled my contract with 7 months left. I would rather pay my cancellation of $300 then stay with this type of company. I advise anyone out there to never get Stream Energy. Learn from this experience. 

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  — Margaret Harrison
tired of no service from the office.
 cannot find help on the website-- t seheirt up is not user friendly. when you finally get someone on the phone they say someone will call you back in... 

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tired of no service from the office.

 cannot find help on the website--
t seheirt up is not user friendly. when you finally get someone on the phone they say someone will call you back in two days, doesn't happen. 

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  — Mike H.
Indifferent employees, slow response, random disconnects, bad billing.
 This the worst customer experience of any service, bar none, I have ever experienced. From navigating their website, to speaking with people directly.... 

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Indifferent employees, slow response, random disconnects, bad billing.

 This the worst customer experience of any service, bar none, I have ever experienced. From navigating their website, to speaking with people directly. The indifference oozes from these people. Their employees have all the passion for helping people of an IRS employee.

For months I attempted to get my bill's due date moved two days later, so I can pay it on the day I get paid. It was a simple "help me give you money,' kind of thing. Not rocket science.

This a pretty common, simple request any utility provider will accommodate. But not for these people, this is like asking for China, or to move a continent. It took five months to accomplish this, meanwhile I'm getting late charges every month that I have to contend every month. Each time the excuse is "it's an automated system... it does that when you don't pay the whole bill every month." Yeah people, get my bill right and I'll pay the full amount.

One time I asked them to reverse an automatic debit because it was grossly off and I couldn't afford to pay them twice that month. They said they couldn't do that, and to call my bank. OK fine, so I did it through my bank. A month later I called them up to inquire about what was the 2nd or 3rd "accidental" disconnects (which they charged me for, mind you) and they asked me if I'd like to pay my $330 electric bill for my 1100 sq ft apartment. Apparently, when rejecting a payment through your bank, their system blacklists your payment method. Now each payment gets rejected every month. It's either this, or pay their $2.95 payment over the phone fee every month, on top of their ridiculous charges. I'm not destitute, but it's the principle.

So I cancelled the service August 30th, and knew I still had a last invoice. So I found out it was two; one for my regular bill, the other for a reconnection I got charged for they were supposed to wave. So once I learned that my last payment was rejected (Sept 18th) I send them a check. I look online to see if it was received, and it was credited to my account.

So I call to make payment arrangements, and the kid on the phone tells me they received my last payment on Oct 1st, and sent me to collections on October 15th, and kept pushing me to call the debt collector. I asked his supervisor what would happen if I walked across the hallway (their in my business complex) and made a payment, and he said it would still be in collections with a zero balance with the other company until I pay it through them.

So after 14 years of paying my bills on time, I now have a mark on my otherwise perfect credit, all because I was dumb enough to give this company my business. This company has absolutely NO desire to work with, accommodate, or even provide reasonable service to their customers.


Biggest mistake I've made in a long time. This is the worst company to do business with, hands down. 

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18 Month Fixed


12.86¢
per kWh
18
month term
more info

18 Month Fixed


Plan Info
Term Length :  18 months
Plan Type :  Fixed Rate
Early Termination Fee :  $75
Monthly Recurring Charge :  $0.00

Documents
Terms and Conditions
Contract Summary

Pricing
Rate @ 2,000 kWh :  12.86¢
Rate @ 1,000 kWh :  12.86¢
Rate @ 500 kWh :  12.86¢




  — David
Incompetence and awful communicators

 I've been a Stream customer for only a month and a half and already I'm ready to switch. I called to setup my account the week before we moved into ou... 

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Incompetence and awful communicators

 I've been a Stream customer for only a month and a half and already I'm ready to switch. I called to setup my account the week before we moved into our new house and, although I could hardly understand the rep I spoke with on the phone and had to have him repeat everything, everything appeared to be setup correct for our move. The day we moved in, the power was off. I had to escalate to a supervisor to get it turned back on in the next 12 hours. Secondly, they botched my name, both first and last, even though I clearly spelled it for them on the phone and udpated it on their website. English is a challenge to each of the 5+ reps I've spoken with in the past month. My first bill had a $250 penalty for early termination - AND I HAD ONLY BEEN A CUSTOMER FOR 1 MONTH! Another phone call and that was credited but what a waste of my time. Today, I received an urgent email saying they've been trying to get a hold of me because my contract expired and I need to go lock in a new rate... Really? And I had committed to a 1 year contract with fixed rate. Oh, well, if that's expired after just 1 month, so be it. If they can't keep track of my contract and can't understand me when I call them on the phone, I'm switching to another company who is just a bit more competent. 

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  — David
Frustrating customer service
 I switched to this company to help out a friend who was a Rep in their pyramid scheme, but I am sorry that I did. They totally botched my contract and... 

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Frustrating customer service

 I switched to this company to help out a friend who was a Rep in their pyramid scheme, but I am sorry that I did. They totally botched my contract and move to my house and are capable of doing nothing to fix it. When I ask to speak to a supervisor, they tell me that they can't do anything about it either. I do NOT recommend this company at all. 

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  — Beware
MLM specializing in loading fees
 This is a pyramid scheme. We did a favor for my sister-in-law and they started whacking us with all kinds of fees for websites, identity protection, e... 

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MLM specializing in loading fees

 This is a pyramid scheme. We did a favor for my sister-in-law and they started whacking us with all kinds of fees for websites, identity protection, etc. We just discovered what they are doing and tried to get a refund for the bogus services we never had use for. They told us to pound sand. We were supposed to save money on our electric bill. We haven't even done that and we got whacked for $54.90 per month in hidden charges. BEWARE!!!!!! 

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  — DO NOT GET STREAM ENERGY
Prices are ridiculous
 I signed up with a plan that are free nights, when I got my first bill it was almost $300 like WTF!!!! Is my 3rd month with them and my bills are $30... 

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Prices are ridiculous

 I signed up with a plan that are free nights, when I got my first bill it was almost $300 like WTF!!!! Is my 3rd month with them and my bills are $300 and something ridiculous. With my previous company wich now I regret switching to this scam company my bills before was less the 180. On this last month I paid my light bill 300.67 before the due date cause I didn't want to forget to pay for it and get billed for late fees few days after I see my bank account I was charged 2 times that's 600 I called them and they stated I was in auto pay like wtf when did I sign up for autopsy. I cancelled my svc with them and now I have to wait 2-5 business days to get my 300 back. DO NOT SIGN UP FOR STREAM ENERGY!!!!! 

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Eagle 36


15.53¢
per kWh
36
month term
more info

Eagle 36


Plan Info
Term Length :  36 months
Plan Type :  Fixed Rate
Early Termination Fee :  $125
Monthly Recurring Charge :  $0.00

Documents

Pricing
Rate @ 2,000 kWh :  15.53¢
Rate @ 1,000 kWh :  15.53¢
Rate @ 500 kWh :  15.53¢




  — Don't Pick Stream If You Think Their Rates Are Comparably Low
Watch out for $10 charges x 2 every month!

 I have had Stream for over ten years and always renewed with them because I was satisfied with their rates. I started noticing my bills getting bigger... 

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Watch out for $10 charges x 2 every month!

 I have had Stream for over ten years and always renewed with them because I was satisfied with their rates. I started noticing my bills getting bigger and bigger this year. So I looked at all my bills and there were $10 "late payment penalty" if not paid BEFORE due date and $10 "disconnect letter service fee"!! So add $20 to your monthly bill and you aren't saving a dime. I AM DONE WITH STREAM! BAD NEWS IS THEY HAVE A $250 CONTRACT CANCELLATION EVEN IF YOU ONLY HAVE 4 MONTHS LEFT IN THE CONTRACT OF TWO YEARS. And don't expect them to do anything about it when you call. They just listen and don't offer any explanation except "there's nothing they can do." 

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  — Don't Pick Stream If You Think Their Rates Are Comparably Low
Watch out for $10 charges x 2 every month!
 I have had Stream for over ten years and always renewed with them because I was satisfied with their rates. I started noticing my bills getting bigger... 

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Watch out for $10 charges x 2 every month!

 I have had Stream for over ten years and always renewed with them because I was satisfied with their rates. I started noticing my bills getting bigger and bigger this year. So I looked at all my bills and there were $10 "late payment penalty" if not paid BEFORE due date and $10 "disconnect letter service fee"!! So add $20 to your monthly bill and you aren't saving a dime. I AM DONE WITH STREAM! BAD NEWS IS THEY HAVE A $250 CONTRACT CANCELLATION EVEN IF YOU ONLY HAVE 4 MONTHS LEFT IN THE CONTRACT OF TWO YEARS. And don't expect them to do anything about it when you call. They just listen and don't offer any explanation except "there's nothing they can do." 

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  — SMC
Terrible
 They disconnected our electricity with out notice and were rude to us when we asked them why. Dont use them! 

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Terrible

 They disconnected our electricity with out notice and were rude to us when we asked them why. Dont use them! 

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  — Claire
Scam the elderly
 Elderly blind women who signed up. After several months the bill more than doubled. How can this company continue? 

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Scam the elderly

 Elderly blind women who signed up. After several months the bill more than doubled. How can this company continue? 

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  — Kathy H
Happy Stream Customer
 I have been a Stream customer since November of 2012. I have been very happy with Streams rates and was very excited when the announced their cash ba... 

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Happy Stream Customer

 I have been a Stream customer since November of 2012. I have been very happy with Streams rates and was very excited when the announced their cash back program. The only issue I had was with the incumbent Rochester Gas and Electric estimating my usage. I know read my own meters and couldnt be happier with my savings! 

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Eagle 24


15.29¢
per kWh
24
month term
more info

Eagle 24


Plan Info
Term Length :  24 months
Plan Type :  Fixed Rate
Early Termination Fee :  $125
Monthly Recurring Charge :  $0.00

Documents

Pricing
Rate @ 2,000 kWh :  15.29¢
Rate @ 1,000 kWh :  15.29¢
Rate @ 500 kWh :  15.29¢




  — Eprz69
Be careful! Make sure to pick a plan that fits for you not for them!

 I signed up with stream because I trusted my leasing agent(which happens to be friends with the stream sales agent). They both told me that I would st... 

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Be careful! Make sure to pick a plan that fits for you not for them!

 I signed up with stream because I trusted my leasing agent(which happens to be friends with the stream sales agent). They both told me that I would stay under 500 kWh in a 1 bedroom apartment. I signed up with 5 days left in the month. They put me in a $55 monthly plan. SO guess what? I paid $55 for my first month for only 100kwh usage. By then i already knew i would not be staying under 500 kWh! and i brought this to her attention. So she calls "stream customer service" and the stream cust service gets me a $15 credit on my first bill. Second month comes around and guess what? Im over 500 kWh by almost 200 kWh. So im paying .11 a kWh and i bring this to her attention again. She basically tells me that its still a better rate than most places anyway, but she would send me a gift card to my favorite place. Its been two months. No gift card. no credit. I've complained to her every single month and every single month I use more and more energy. Ive asked her if there is any way she can move me to a different plan. This plan does not work for me! i'm at 970+ kWh every month. Have yet to pay a $55 bill. I should have done my research. These people are trained to sell you without educating you. They just want you to shut up and pay your bill and continue being ignorant. I wish I would have taken more time to do my research because so many other companies offer better promotions. 

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  — Sharon
Service
 Been with stream for a year now never had any problems with my bill or customer servixe 

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Service

 Been with stream for a year now never had any problems with my bill or customer servixe 

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  — SS
They lost a customer
 Due to the miscommunication this past April 2018. Stream did not inform customers about the delay/situation with the system that happened in April 201... 

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They lost a customer

 Due to the miscommunication this past April 2018. Stream did not inform customers about the delay/situation with the system that happened in April 2018. Instead they doubled my May bill, giving my 2 separate May invoice and not saying anything about it. I had to call customer service to find this out. The least stream could do is accommodate the customers that are receiving 2 bills for May 2018 because that situation was not the customers fault! 

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  — Deseree Fernandes
WORST COMPANY EVER!
 WORST COMPANY EVER!!!! DOESN'T EVEN DESERVE A 1!!!!! WE MOVED OVER 2 WEEKS AGO AND CANCELLED SERVICE AHEAD OF TIME. THEY NOT ONLY DIDN'T CANCEL SERVIC... 

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WORST COMPANY EVER!

 WORST COMPANY EVER!!!! DOESN'T EVEN DESERVE A 1!!!!! WE MOVED OVER 2 WEEKS AGO AND CANCELLED SERVICE AHEAD OF TIME. THEY NOT ONLY DIDN'T CANCEL SERVICE AND ARE CHARGING ME THE CUSTOMER SERVICE AND THE SUPERVISOR I SPOKE WITH WERE LIARS!!! SAID I NEVER CALLED BUT VERIFIED MY FORWARDING ADDRESS!! ARE YOU KIDDING ME?????!!!! I AM LIVID!!!! I WOULD SAY STAY FAR FAR AWAY FROM THIS COMPANY! THEIVES AND LIARS!! WE HAD ISSUES THE ENTIRE TIME WE HAD THEM AND THIS IS JUST THE ICING ON THE CAKE! 

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6 Month Home Power Plan


13.59¢
per kWh
6
month term
more info

6 Month Home Power Plan


Plan Info
Term Length :  6 months
Plan Type :  nonrenewable
Early Termination Fee :  $150
Monthly Recurring Charge :  $0.00

Documents
Terms and Conditions
Contract Summary

Pricing
Rate @ 2,000 kWh :  13.59¢
Rate @ 1,000 kWh :  13.59¢
Rate @ 500 kWh :  13.59¢




  — Shurhonda
BEWARE!!!!

 Been a customer for several years, was pleased in the beginning. However recently moved to a new location and called to transfer my services and was t... 

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BEWARE!!!!

 Been a customer for several years, was pleased in the beginning. However recently moved to a new location and called to transfer my services and was told my request was completed on the 4th day of the month instead of the 2nd like requested. I had power when I moved into my new home so I assumed the transfer had completed and everything was okay. On the 6th day of the month I come home and I have no power! I contact oncor to see if it is an outage in my neighborhood and I am informed that there's no outage but they received a move out notice for my address that's why services were disconnected and they do not have a move in notice. So I contact stream only to be told that they are having system issues and orders are being delayed. I have been without power for 16 hours and oncor still haven't received a move in request so they can restore my power! Even after speaking to several supervisors at stream being assured that the request was sent as a priority (I have a child with a severe breathing condition) I still have no lights and no timeframe as to when I will have lights! 

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  — HORRIBLE CUSTOMER SERVICE
Final bill issues
 Cancelled service a few months ago but never received final bill. Today I noticed I had been sent to collections and reported on my credit report ....... 

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Final bill issues

 Cancelled service a few months ago but never received final bill. Today I noticed I had been sent to collections and reported on my credit report ....but never received a final bill. I was told the bill should have arrived in December. Wouldn't u think they would have tried to contact me again before sending to collections. No email or final notice. And the manager never apologized and says he doesn't feel they did anything wrong. Thank u Justin C. 

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  — JS
Don't Even Consider Using Stream Energy!
 My electric bill went from $266.02 with Stream to $154.51 with another company (Spark). Don't even consider this company! 

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Don't Even Consider Using Stream Energy!

 My electric bill went from $266.02 with Stream to $154.51 with another company (Spark). Don't even consider this company! 

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  — Rising Bill
Lies
 I started with stream years ago everything was fine for about 5 years... Id recommend them to everyone. But I moved & about 11 months later received 2... 

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Lies

 I started with stream years ago everything was fine for about 5 years... Id recommend them to everyone. But I moved & about 11 months later received 2 bills due 5 days apart... Im thinking this is most definitely a mistake. The csr told me it was a glitch in they system 11 months ago & that my bill juz generated.... So I tell them theyre out there freaking mind thats not my problem but I paid the bill. Now together its about $248 but I paid it.... next few bills was ok. But then here cums a $284 bill & I paid it cuz of the cold I knew I might have used more electricity than normal. I was also skeptical cuz out of my many years of being with them Ive never had a bill higher than $108-$122 n thats a summer bill. My bill is usually less than $80. I complain to my self for the $284 bill but paid it. So I took extra work working 7days a week 2 jobs morning & night & here comes my latest bill @ $420 there aint no way in thats possible. Im going to cancel my contract & since my credit is good Ill pay them &600+ which is the bill & cancellation Stream gots to go!!!! Ive seen reviews n thought these ppl have to be lying stream is soooo good for me I have signed 3 contracts with them but noooow I see what these ppl mean... stream is ridiculous 

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SureLock 36


13.89¢
per kWh
36
month term
more info

SureLock 36


Plan Info
Term Length :  36 months
Plan Type :  Fixed Rate
Early Termination Fee :  $300.00
Monthly Recurring Charge :  $0.00

Documents
Terms and Conditions
Contract Summary

Pricing
Rate @ 2,000 kWh :  13.89¢
Rate @ 1,000 kWh :  13.89¢
Rate @ 500 kWh :  13.89¢




  — Lori Borick
Electricity scam!

 High fixed rate and high cancellation fee. Misleading. Poor customer service. 

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Electricity scam!

 High fixed rate and high cancellation fee. Misleading. Poor customer service. 

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  — Tell The Truth!
Dont believe these people
 My experience has been great! Im on a variable or flex plan for past year and my Bills have never been Cheaper in the 22 years Ive had my home. I thin... 

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Dont believe these people

 My experience has been great! Im on a variable or flex plan for past year and my Bills have never been Cheaper in the 22 years Ive had my home. I think people are lying about billing because you still deal with your incumbent delivery provider regarding bills payments etc. you dont contact stream at all! 

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  — Latosha
Stream Energy is horrible
 I had the worst experience with Stream Energy. I just recently moved into a new home and got their services November 14th. My first months bill was $9... 

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Stream Energy is horrible

 I had the worst experience with Stream Energy. I just recently moved into a new home and got their services November 14th. My first months bill was $90. I didnt completely move into the home until November 20th so I barely used electricity. I work a lot so Im barely home, the next month my bill was $400. I was shocked. I called them as soon as I could and explained to customer service and tried to explain to them that something had to be wrong with my meter and asked if someone could come check it out. The lady had the worst attitude and just told me to pay the bill. When I kept trying to explain to her that he bill didnt seem right seeing as though I didnt use that much electricity and that we had two black outs in my neighborhood within the time Ive stayed there she just transferred me over to someone else who told me to just pay and that they werent coming to check my meter. Ive recently read a lot of comments & I see that theyve been over charged as well. I believe that we should get together and form some type of petition about how horrible they are to their customers. 

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  — Joe
Do Not Use Stream Energy
 If I could give zero stars i would. This company said they would always be cheaper then Peco or the competitors, but they are not. The will overcharg... 

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Do Not Use Stream Energy

 If I could give zero stars i would. This company said they would always be cheaper then Peco or the competitors, but they are not. The will overcharge you. 

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Find Electricity Plans in New Jersey:


  — SWITCHING
HORRIBLE
 Customer Service Reps have no idea what they are doing or talking about. My Rep gave me the WRONG information. I paid my past due bill, asked if my se... 

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HORRIBLE

 Customer Service Reps have no idea what they are doing or talking about. My Rep gave me the WRONG information. I paid my past due bill, asked if my service would be disconnected he stated NO you are good. Dont believe them.... I was disconnected away 30 minutes after the conversation. Charged a reconnection fee also, No one had answers of why i should still have to pay that fee. rep also told me my services were on at the time of the call, they were NOT. Took 5 calls back to them, supervisor transfer and still nothing. Their fees are cheap to get the service, however they are extremely difficult with everything else. FIND ANOTHER SERVICE COMPANY. 

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SureLock 12


13.95¢
per kWh
12
month term
more info

SureLock 12


Plan Info
Term Length :  12 months
Plan Type :  Fixed Rate
Early Termination Fee :  $110.00
Monthly Recurring Charge :  $0.00

Documents
Terms and Conditions
Contract Summary

Pricing
Rate @ 2,000 kWh :  13.95¢
Rate @ 1,000 kWh :  13.95¢
Rate @ 500 kWh :  13.95¢




  — S. Palacios
Love Stream

 Been a customer for over ten years and can't commend this company enough. Keep up the great work Stream! Texas based and Texas proud! 

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Love Stream

 Been a customer for over ten years and can't commend this company enough. Keep up the great work Stream! Texas based and Texas proud! 

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  — Not Happy!!!!
Facts
 My bill is printed around the 16th. I receive the bill around the 25th. The bill is due the 4th. My bill runs anywhere from $200-$600 so I don't al... 

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Facts

 My bill is printed around the 16th. I receive the bill around the 25th. The bill is due the 4th. My bill runs anywhere from $200-$600 so I don't always have the full amount in 10 days. If I do not pay my bill by the 4th I'm charged $40 late fees and disconnects after the 17th. I have even received calls from the electricity provider saying stream has set to disconnect you can you please just pay your bill if you haven't already so we don't have to come out there. Here are the facts that they are a joke of a business. 

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  — Eric
Customer for 6 years, do your research. Learn.
 Firstly, most people on here are saying that Stream disconnects power. NO, your primary provider that you've always had disconnects it when you don't... 

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Customer for 6 years, do your research. Learn.

 Firstly, most people on here are saying that Stream disconnects power. NO, your primary provider that you've always had disconnects it when you don't pay. Secondly, stay in a FIXED RATE every time they remind you with an e-mail, call and send a letter in the mail that the fixed rate contract is up next month. If you understood how ANY electric company worked, you wouldn't blame it on the one that provides possibly the most consistent cheap rates in America. If you're in a variable rate, choose a fixed rate now, you're not in contract if you're in variable because of the energy market.
My advice to everyone complaining, yes, customer service takes a while because people apparently don't understand how any electric company works in America and this is one of the largest ones for a good reason. ALWAYS CHOOSE FIXED RATE every single year to prevent inflation of the energy market affecting your area. Learn that your power lines, poles and original electric company dictates your service, power outages and when someone approaches you to help you with this, ask their help also if you don't understand energy deregulation.
You'd be surprised what you'd learn if you take the time to actually understand your own utilities. Stream has been great to me, it's been 49% cheaper than my original provider on certain months and cut my grandmother's bill from $301 to $151 on a January month. Most issues I see on here is ignorance which leads to anger which leads to misinformation. Being one of the largest electric providers in America, I can understand the wait time to speak to someone, that's just common sense. Most complaints seem to be not understanding how all electric companies work. Hopefully this puts insight into people who just don't get it. Many other alternative electric companies like to offer a price that seems good but it lasts 3-6 months and then bam it's way higher than the monopoly electric company you started with. Stream I trust in for its track record, growth, donations and the other services they're pushing out to stick it to the man in monopolization. Know your facts, people, do some research. Sorry you had issues but, again, to me... it's common sense that when you don't pay your bill, your original electric company shuts off your power, not the cheaper energy generator. If you choose a variable rate, it can spike just like how original monopoly electric company already does so keep yourself LOCKED IN A FIXED RATE. I have nothing bad to say, seems like a trend for those who may not understand what I learned. I've seen a company charge 16 cents a kWh and another 24 cents a kWh. Stream does not do this, never has and never will. My entire extended family has been quite happy learning this process and understanding the best tactics in the business. I'll be with Stream for life because they not only care about their customers over money, but they also donate to every single natural disaster that has taken place since their inception in 2005. Matching dollar for dollar for donations up to $25,000 to the American Red Cross for Superstorm Sandy and Hurricane Harvey just the same. That's the opposite of corruption in my opinion. To each their own but I advise learning how all electric companies work before saying it's a particular company. I also understand this company pays individuals for helping people, that I do admire. 

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  — Lisap
Didnt even start
 I was checking rates and called customer service because I couldn't see their rates on internet. The guy was so rude and told me he had people waiting... 

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Didnt even start

 I was checking rates and called customer service because I couldn't see their rates on internet. The guy was so rude and told me he had people waiting on hold to sign up and I could just go online to Texas rates and see for myself. That made up my mind not to even think about using this company. Terrible customer service. 

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SimpleClean 12


14.15¢
per kWh
12
month term
more info

SimpleClean 12


Plan Info
Term Length :  12 months
Plan Type :  Green
Early Termination Fee :  $110.00
Monthly Recurring Charge :  $0.00

Documents
Terms and Conditions
Contract Summary

Pricing
Rate @ 2,000 kWh :  14.15¢
Rate @ 1,000 kWh :  14.15¢
Rate @ 500 kWh :  14.15¢




  — Paige
Great company!

 Great company! 

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Great company!

 Great company! 

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  — Brandy
Stear clear!!
 DO NOT use this company!!! They have figured out a way to get my bill up to an amount that almost nobody could afford and I can't switch companies unt... 

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Stear clear!!

 DO NOT use this company!!! They have figured out a way to get my bill up to an amount that almost nobody could afford and I can't switch companies until it's completely paid off! They trap you and take full advantage of you!! 

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  — Jim
Cheat!!
 I was told the price was 5.2 but never mentioned they add oncor charges so your actual rate is 0.086. Don't be trapped 

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Cheat!!

 I was told the price was 5.2 but never mentioned they add oncor charges so your actual rate is 0.086. Don't be trapped 

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  — Ivan Rodriguez
Worst company ever!
 I've had stream for two months! I get the bill two days before it's due when I asked for a log in to pay it online I get at 8:48 pm. Then they cut my ... 

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Worst company ever!

 I've had stream for two months!
I get the bill two days before it's due when I asked for a log in to pay it online I get at 8:48 pm. Then they cut my power off the next day.
Please don't get hooked by this company if you think the one you have is bad this one is 10 times worst! 

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6 month fixed


14.19¢
per kWh
6
month term
more info

6 month fixed


Plan Info
Term Length :  6 months
Plan Type :  Fixed Rate
Early Termination Fee :  $49
Monthly Recurring Charge :  $0.00

Documents
Terms and Conditions
Contract Summary

Pricing
Rate @ 2,000 kWh :  14.19¢
Rate @ 1,000 kWh :  14.19¢
Rate @ 500 kWh :  14.19¢




  — UPSET
Don't leave them you will pay

 I left Stream Energy after my bill kept going up. Now after the 2nd month they send me to a collection agency about a so called March Bill I didn't p... 

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Don't leave them you will pay

 I left Stream Energy after my bill kept going up. Now after the 2nd month they send me to a collection agency about a so called March Bill I didn't pay. After I showed proof it was all paid they said ohhh no that's a fee for leaving before my contract was up.....after I showed proof I didn't all of a sudden ohhhhh its a fee for not letting them know I was leaving a month before I left......Its like they are trying to get more money out of me.....Better Business Bureau will here from me. 

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  — Ella
Rip Off!!!
 Stream Energy had the wrong apartment number on my account. I didn't receive a bill thinking I had automatic bank draft. Once I called and got everyth... 

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Rip Off!!!

 Stream Energy had the wrong apartment number on my account. I didn't receive a bill thinking I had automatic bank draft. Once I called and got everything corrected, I called them to dispute the disconnect, reconnect, and late payment fee. Manager John said he couldn't give me a credit even though he could see my bill was going to the wrong address. Had to file a complaint. Let's see how THAT works out. 

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  — U. Jefferson
WORST ENERGY COMPANY EVER!
 I have had this company for about a year now, they will disconnect your services before your payment is due. When you call for customer service help, ... 

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WORST ENERGY COMPANY EVER!

 I have had this company for about a year now, they will disconnect your services before your payment is due. When you call for customer service help, none of the representative speak/understand clear English, they have very poor attitudes, your request to speak with management or supervision you are placed on hold for hour+ hold times. They have my social security number entered incorrectly so I am unable to get any help on my account anytime that I call. I have submitted all documentations numerous times and still have yet to be update in the system. The rates are ridiculous, so when trying to update your contract or cancel they say that can't help because they can't access the account with the wrong info. 

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  — Rene
Rene
 My mother in law, who is 90 years old, was with Stream Energy for a couple of years. Bad! She had her account on ach and on several occasions, the ite... 

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Rene

 My mother in law, who is 90 years old, was with Stream Energy for a couple of years. Bad! She had her account on ach and on several occasions, the item was returned for no obvious reason. Her account had more than enough funds to cover the monthly bill and we proved it to them by sending copies of her bank statements.They charged her $50. penalty and they now refuse to reimburse her. $50. can you believe. She's 90 years old and they still refuse.. If you're considering Stream Energy, .Beware!!!! 

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Find Electricity Plans in New Jersey:


  — D Helps
Awesome service
 I even get free energy just as the associate said. 

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Awesome service

 I even get free energy just as the associate said. 

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  — Amanda V.
They allowed an unathorized person to make changes on the account
 We entered into the Secure Choice Plan - 12 Month Plan with Stream Energy. But when the expiration date came and went; we were surprised by another bi... 

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They allowed an unathorized person to make changes on the account

 We entered into the Secure Choice Plan - 12 Month Plan with Stream Energy. But when the expiration date came and went; we were surprised by another bill being sent to us. Our contract was supposed to end on May 10, 2017. We contacted the Stream Energy customer service to resolve the issue. They were of absolutely no help. They claimed that we had called in March 2017 to renew for another 24 months! We were put on hold multiple times, informed that customer service was too busy to assist us, and the representative called us liars after we said we never called to renew. At this point we were beyond frustrated; we told the representative to check the call/voice records to prove that we had not renewed. He told us he was busy and he didn't have time to do that. YOUR JOB IS CUSTOMER SERVICE; THIS IS LITERALLY WHAT THEY PAY YOU FOR. We told him we would wait on hold while he went to go check on the voice records. After 10 mins of holding, he came back and told us that a "Lori Ann Furr" had called to renew the plan for a further 24 months. So I thought it was a done deal, obviously they mixed up the account number. It's an easy fix, just go back to renew the right account and cancel our service the day it was supposed to expire. WRONG. The representative then said that doesn't resolve anything. We told them it was obviously their mistake; they allowed a person, who is neither the account holder nor an authorized user, to make decisions/changes to the account. How is it right that Stream Energy is telling us that they aren't going to resolve the issue they created? We were then told to call the general service line back at a later time. We told them that we want to be able to contact a specific line in order to get this issue resolved; we didn't want to waste another hour explaining this entire situation again and possibly be told that "Stream Energy is unable to resolve the issue right now, you'll need to call back at another time". How is that customer service?!
Besides complete failure at addressing the issue, the representative just kept repeating the same script over and over again. It seems like the only requirement for a Stream Energy customer service representative is a reading comprehension level of a 3rd grader.
As of 5/24/17 the issue has not been resolved 

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  — Allyson Perry
stream is my company i love them
 i've been with stream for over 8 years a great company always fair never over charges me and if anything happens finacially they always give me a ext... 

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stream is my company i love them

 i've been with stream for over 8 years a great company always fair never over charges me and if anything happens finacially they always give me a extension which i try not to need. I didnt even need a deposit. Thank god for this company Ameen 

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  — Julie
Satisfied
 Signed up a year ago, and have only seen my bill drop each month. Easy access to pay online, and when needing to speak with customer service received ... 

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Satisfied

 Signed up a year ago, and have only seen my bill drop each month. Easy access to pay online, and when needing to speak with customer service received only the up most professionalism. Maybe, it was my lucky day after reading all the other complaints. IMO, great company for my family. 

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  — Anny
Worst customer service and cheaters
 I am trapped in this electricity. The guy wanted to earn bonus and lied me about cancellation fee from other company. Once i cancelled they never gave... 

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Worst customer service and cheaters

 I am trapped in this electricity. The guy wanted to earn bonus and lied me about cancellation fee from other company. Once i cancelled they never gave me any gift card. This company is damn fraud . Worst customer service. Dont even think about joining it 

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  — Lili
The worst customer service ever
 After being with them for 4 years I missed one bills and they disconnect me and called them for two days to find someone to talk and after all they s... 

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The worst customer service ever

 After being with them for 4 years I missed one bills and they disconnect me and called them for two days to find someone to talk and after all they said 85$ for reconnection fee and 35$ for something else . Not any other companies disconnect you for missing one bill after 4 years without sending any reminder or notice .All the numbers they have is telling you if you want to renew or you want to pay your bill there is no other option. 

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  — Inocent Person
scam and rip off
 I never used any of their services yet they opened an account in my name reported me to a collection agency and when i called them to get things recti... 

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scam and rip off

 I never used any of their services yet they opened an account in my name reported me to a collection agency and when i called them to get things rectified they told me to bad nothing they can do call the cops.
I have called several times and always told told sorry they cant help. call the cops if i dont like it.
they are the absolute worst people ever

the bill was for power in Texas Ive never been to Texas 

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  — Disappointed
BEWARE
 I am so upset about how much i have over paid this company! BEWARE is all I can say. I have cut my bill to less than half with a new company. Every ... 

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BEWARE

 I am so upset about how much i have over paid this company! BEWARE is all I can say. I have cut my bill to less than half with a new company. Every month that passes by I can't believe how much i have saved. Stream energy charged me so much for 5 years. They should be ashamed for what they have done. 

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  — James
Excessive fees that were wrongfully assessed but they insist they can't be removed and apologized!
 I am sick of Stream popping in extra fees on my bill then later charging me for them and apologizing because now there is no way to remove them, they ... 

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Excessive fees that were wrongfully assessed but they insist they can't be removed and apologized!

 I am sick of Stream popping in extra fees on my bill then later charging me for them and apologizing because now there is no way to remove them, they refuse to allow me to speak to retention. Eric, a Customer Service Agent Supv. said he was sorry 3X about the charge and stated he can't credit my acct for the $25 NCF fee although there was no NSF payment made. He also said he could not transfer me to retention, wow! 

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  — Lillian Lopez
Disconnection procedures
 I was disconnected for a $70 non payment on a Friday. No courtesy call or text or 2nd notice warning. Disconnections on a Friday should be prohibite... 

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Disconnection procedures

 I was disconnected for a $70 non payment on a Friday. No courtesy call or text or 2nd notice warning. Disconnections on a Friday should be prohibited, period. This is a ****** practice, I was a loyal customer since 2011. Never again, thank goodness we have other provider choices. 

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  — Very Happy With This Company!
Excellent company
 I've been with stream for 2 years and it has been a very positive experience. I have only had to call once (to change my credit card on record) and I ... 

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Excellent company

 I've been with stream for 2 years and it has been a very positive experience. I have only had to call once (to change my credit card on record) and I had great customer service...and I've saved over $30 a month on my bill! 

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  — Julie
Great company!
 My friend signed me up about a year ago and I've had no problems! And I've saved almost $30 a month on average! 

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Great company!

 My friend signed me up about a year ago and I've had no problems! And I've saved almost $30 a month on average! 

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  — AHUDSON
Worst Customer Service I've Experienced!
 First as someone said: They are a typical Energy Co. UNTIL you have a problem: I've been using Stream Energy since 2008 without issues because I've ne... 

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Worst Customer Service I've Experienced!

 First as someone said: They are a typical Energy Co. UNTIL you have a problem: I've been using Stream Energy since 2008 without issues because I've never had a problem. On 11/22/16 I requested to move my service from one address to another. I called back in on the same day to correct the address and was assured by the representative Jose that he would update and "not to worry". Well it turned out I had plenty to worry about! On 12/23 I got a bill for my new apartment and an apartment that I never lived in and that bill was twice the amount of the apartment I actually live in. Once discovered I called into Stream Energy and encountered the Rudest, Non Listening, Most Aggressive , representatives supervisors and managers Diego, Evelyn, Meagan, that no paying customer should encounter.
Not only did they tell me that I've lived and have been paying for a unit that I've never lived at for one year, they refused to take an incident report and have it investigated to remove the charges as it was in my opinion "a company error,"
I have since then contacted the PUC, BBB and Attorney General for TX and will write review after review about how HORRIBLE their behavior, willingness or ability to provide quality customer service to the public has been. What I have learned is NOT to expect much from these type of companies and you won't be disappointed! They are POOR Listeners and Problem Solvers and seek only to throw the blame on the consumer to avoid doing their job. IF I COULD GIVE YOU A ZERO, KNOW I WOULD HAVE 

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  — Carolyn Horn
Customer service
 I moved to a new location a year ago and Stream assigned a new account number to me. I pay all my bills online and have been unable after several tri... 

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Customer service

 I moved to a new location a year ago and Stream assigned a new account number to me. I pay all my bills online and have been unable after several tries to delete the old account from my list of payees. In Sept. of this year I received two bills from Stream, both of which I inadvertently paid using the old account. When I realized what I had done I called Stream and explained the problem. The customer service rep said it would take a few days but would get it straight. Early October I received a disconnect notice. I called Stream twice after that, asking to speak to a supervisor. I was assured the matter would be resolved. It was. My power was disconnected yesterday. I had to pay them the total amount again to get my power reconnected plus they charged me a fee for online banking. On top of that they are adding a disconnect fee and a reconnect fee, $25.00 each. I was told it could take 102 days to get my refund and get the situation straightened out... they have had a month already to straighten it out. I doubt I will ever see a refund. I have a contract with this company till next year but I certainly will not renew.. even though they say it will take up to 3 months to get my refund... if ever, it took them less than 30 minutes to get the money from my bank account... go figure... 

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  — Yolanda
Stream of Chaos
 After paying my final payment with Stream Energy in 2012, I recently ordered my credit report to find an additional charge from Stream. This charge di... 

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Stream of Chaos

 After paying my final payment with Stream Energy in 2012, I recently ordered my credit report to find an additional charge from Stream. This charge didn't appear on the final invoice that I paid November 2012. I called the company, the customer service directed me to the supervisor, Bryan, he seemed bothered by my call. I explained my request for a final invoice that explained what I actually owed the company. He dryly repeated the computer system is unable to generate this type of document. Long story short, the final invoice I paid was not the balance owed and Stream Energy wants me to take their word for the outstanding balance. The account was paid and closed in 2012, so I thought; they filed on my credit in September 2015 an amount owed that can not be documented.

Stream Energy has poor customer relations, unclear account documentation and the lack of customer communication. 

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  — R B
Horrible service rep
 I have a tenant who mistakenly signed on with them even though I had an existing contract with another company. She called to cancel on morning of the... 

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Horrible service rep

 I have a tenant who mistakenly signed on with them even though I had an existing contract with another company. She called to cancel on morning of the 4th day (instead of 3 days in the contract) to cancel since the service was not yet turned on.
She got hit with a 250$ early termination fee!
I called to find out options, even offering to go to stream the next year on the same account once my current contract ran out. The result was a repetition of 2 options: pay up or show us the tenant has vacated; for over an hour.
I can train robots better! 

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  — Scott Phillips
Terrible Service!
 I called to cancel after my father passed away and they told me I cannot cancel it, only he could do it. How can he do it after he passed away? I as... 

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Terrible Service!

 I called to cancel after my father passed away and they told me I cannot cancel it, only he could do it. How can he do it after he passed away? I asked to speak to a supervisor and and they hung up on me. Ruthless people at this company. I would avoid at all costs. 

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  — Tim
horrible!
 Had nothing but issues with them! Fraudulent charges, poor customer service getting them resolved, had to get outside sources involved. Worst electric... 

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horrible!

 Had nothing but issues with them! Fraudulent charges, poor customer service getting them resolved, had to get outside sources involved. Worst electric company i ever had. 

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  — Mark Pilkilton
Great service
 Great service not issues 

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Great service

 Great service not issues 

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  — Jude Avant
jude avant`
 stream energy has always given us the best rates for electrical consuption. the only fault that i find with them is difficulty in paying bills , commu... 

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jude avant`

 stream energy has always given us the best rates for electrical consuption.
the only fault that i find with them is difficulty in paying bills , communication in general 

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  — Jim Burt
disappointed
 Our services have been cut off twice because they did not process credit card properly. Took hours to restore. Customer service rep. The rudeness is i... 

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disappointed

 Our services have been cut off twice because they did not process credit card properly. Took hours to restore. Customer service rep. The rudeness is incredible. No other utility company had ever had a problem with payments. Will be switching soon 

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  — A.M. Recatune
$250 "SWITCH FEE" - you won't believe this....
 I was a long to custom of Stream Energy. Put our house for sale. Left ALL utlities on. Moved in to our new location. On the day we closed on prope... 

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$250 "SWITCH FEE" - you won't believe this....

 I was a long to custom of Stream Energy. Put our house for sale. Left ALL utlities on. Moved in to our new location. On the day we closed on property - I notified Stream Energy and all of the other utilities companies to cancel service at old address and provide all of them with our new address. The new owners called the same day to get new service on the property. Because the new owners call before me - Stream Energy assessed a $250 "SWITCH FEE". They said I had to send in closing documents to verify that old property had sold and they would ONLY except a fax CAN YOU BELIEVE THIS....???? I paid the final bill without sending in the $250 rip off fee. They have now turned this matter over to a collection agency - hard to believe. The other utility companies send final bill - paid - done deal. These bandits best not hold their breath. Next stop - reporting them to Utility Commision in Austin, BBB, City of Dallas and anyone else who will listen. BEWARE OF BANDITS..... 

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  — John Webb
Great Company
 I was with TXU in the past and then switched to Stream. Saved about 40% from my bill. I told others about Stream's low prices and now my energy charge... 

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Great Company

 I was with TXU in the past and then switched to Stream. Saved about 40% from my bill. I told others about Stream's low prices and now my energy charge is discounted even farther, sometimes even free! 

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  — Pissed Customer
pissed customer
 I have been with this company for years and I am disconnecting service today. Their customer service has gone down the drain. Whenever I call about my... 

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pissed customer

 I have been with this company for years and I am disconnecting service today. Their customer service has gone down the drain. Whenever I call about my bill being incorrect and the rep don't know how to handle it they hang up the line. I am so sick of this company I will be filling a complaint with the better business bureau and with the public utility commission. Whoever wants to go to this company I suggest you don't because you will never get the answers you need on your bills or get knowledge of it from the complete idiots that work there! The managers are just as worse and think they know more than you about your own account especially when you are trying to explain the problem. again, if they don't know they put you on hold or better yet like I was done.. hang up in your face! This company needs to be shut down! 

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  — Ann
Highway Robbery!!!!
 We disconnected our service at apt # 1 on May 5th,2015 and transferred electric to apt #2... Stream (aka thieves) stated we did not call to disconne... 

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Highway Robbery!!!!

 We disconnected our service at apt # 1 on May 5th,2015 and transferred electric to apt #2... Stream (aka thieves) stated we did not call to disconnect at apt #1 and therefore, billed us for 2 additional months!! Bottom line, Streame refuses to resolve this issue. 

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  — Claudia
GOOD COMPANY
 We have been with Stream since 2007 and have it at three different residential properties,,,we are very happy with our bills....Surprised to hear abou... 

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GOOD COMPANY

 We have been with Stream since 2007 and have it at three different residential properties,,,we are very happy with our bills....Surprised to hear about those who've had a bad experience, they are very good about that as well as the service. 

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  — Peter Hartrich
8 years with stream energy
 Many years ago I said goodbye to TXU and switched to stream energy. I never had any bill issues and have enjoyed reliable service. I always stay in to... 

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8 years with stream energy

 Many years ago I said goodbye to TXU and switched to stream energy. I never had any bill issues and have enjoyed reliable service. I always stay in touch with the person who introduced me to stream so problems can be prevented with proper planning for contract renewal. 

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  — Susan Wells
Very bad, No good, Awful, Company
 This company can not separate your resident from your rental properties. They cut off my resident instead of the rental property. The credit the wrong... 

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Very bad, No good, Awful, Company

 This company can not separate your resident from your rental properties. They cut off my resident instead of the rental property. The credit the wrong account with payments...Management can't solve anything...
Don't do business with this company. 

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  — Pretty Eyes
best electricity company ever
 I have been with Stream Energy since September 2010 and never once have I had a problem with them. My bill has been the lowest ever, if I need an ext... 

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best electricity company ever

 I have been with Stream Energy since September 2010 and never once have I had a problem with them. My bill has been the lowest ever, if I need an extension to pay my bill I get it without any problems, etc. Every time another company tries to make me leave, I tell them no. And once I was with them for I want to say 2 years, one day I get my bill and I have this big ol credit. they applied my deposit to my bill. So I didn't have a bill for some months. So I just wanted to say BEST ELECTRICITY COMPANY EVER.... 

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  — C Leo
Would recommend
 Been with Stream for nine years and have not had a single issue. I have called Customer Service a couple of times with questions, and the only real tr... 

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Would recommend

 Been with Stream for nine years and have not had a single issue. I have called Customer Service a couple of times with questions, and the only real trouble I've had with CS is a brief wait time to reach a live person. (This is no different from my previous provider.) I receive notices with my bill at least two months before my contract expires, plenty of time to choose a new plan. 

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  — Susan
Much lower rates with Stream
 My monthly electricity bills are consistently about 1/3 lower with Stream over my previous supplier. That's a huge amount of money that now stays in ... 

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Much lower rates with Stream

 My monthly electricity bills are consistently about 1/3 lower with Stream over my previous supplier. That's a huge amount of money that now stays in my pocket. 

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  — Iva Carney
Excellent Serice
 I have been with Stream Electric for many years. My AC bills were high also til I replaced my AC unit, installed new windows and had more insulation ... 

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Excellent Serice

 I have been with Stream Electric for many years. My AC bills were high also til I replaced my AC unit, installed new windows and had more insulation installed in my attic, which was only 5 inches and that was all that was required at the time my house was built. I had never had all this inspected. When did, I learned that I needed 10 more inches of insulation. Having done all of this, my electric bill immediately dropped over $100.00 per month.per month. I corrected all of my complaints myself as they were my problems, not Stream Electric. If you have not done this, I highly recommend this. I have never had a billing problem that wasn't corrected immediately and that problem was mine also. Everyone has always been very nice and helpful. I am sorry to read about all the complaints that some of you have had. That's why I am with Stream Electric now. I had very poor service from a former company. 

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  — Amanda
TERRIBLE!
 First of all the payments were always very high, I felt like they were charging me more then they should have been. Secondly when we would move they w... 

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TERRIBLE!

 First of all the payments were always very high, I felt like they were charging me more then they should have been. Secondly when we would move they would continue to charge us for the old place we lived in and I had to contact them several time and tell them I did not live there anymore and I wouldn't pay for someone else's electric bill. And lastly, when we decided to switch over to a different electric company, I talked to two different representatives, two seperate times and they both told me I would be getting my down deposit of 150$ back. So when the time came and went for me to be getting it back in the mail I emailed them and asked them why I hadn't gotten it and they told me I wouldn't be getting it back because it had been applied to a bill several months ago. Which was a lie. We were never late on a payment or anything so for them to make up that they had basically given us free energy one month is a complete load of crap. Never use Stream Energy because they will just screw you over the entire time and no matter how good of a customer you are, you won't be getting your deposit back. 

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  — Lisa Williams
Best rate in Abilene TX
 Best rate you can find in Abilene TX , as long as you pay your bill on time each month 

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Best rate in Abilene TX

 Best rate you can find in Abilene TX , as long as you pay your bill on time each month 

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  — S.P
Terrible Communication!!!!
 We have been dealing with Stream Energy and their lack of cohesion in communication. Every date we receive from them is different. From the My Stream... 

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Terrible Communication!!!!

 We have been dealing with Stream Energy and their lack of cohesion in communication. Every date we receive from them is different. From the My Stream Energy Account, to the recorded voice, to an actual employee... the dates the bills are due are always different! Although we ALWAYS pay our bills, our service has been shut off twice & threatened to be shut off a third time due to their lack of clarity and communication! As a resufox 5 newslt, Stream Energy had to issue Emergency Shut-On's!!! They kept saying our service was shut off due to non payment, when in fact, we overpaid!!! We were told to fax in a copy of our bank statement showing proof of payment. We did that, spoke with an employee and was told they received the fax and that it would take 3 days to post...well, that was over 3 weeks ago! I'm fed up & we're switching gas services! Oh.... Let me say... Despite the problems, most of the customer service agents have been very nice. 

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  — Mark Sturges
Blames everything on other company
 My average electric bill was around $200 then we got socked with a $600 bill. The only answer my wife could get to resolve this matter was pay up. wel... 

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Blames everything on other company

 My average electric bill was around $200 then we got socked with a $600 bill. The only answer my wife could get to resolve this matter was pay up. well she worked it out to pay $400 of it now and the rest later. She paid $400 but when I found out about it I had to call Stream and find out why it was so high. I asked them to come check the meter. (Another elec co does that) they don't. I asked them to re-read the meter (they don't. Another co does that) I asked them to explain the bill because the useage graph clearly shows a problem. They could not explain even part of the bill. I asked to speak to a supervisor and he could not explain it. The supervisor said would get back to us (he agreed that something is wrong) they never got back to us. Then we got a bill for $1200. (they did not receive our $400 payment yet. I called them again and they said they will have the other Elec. co come out and check our meter for $75 as soon as we pay the $1200. We called the other electric company and we switched over to them. The meter was bad. Now I still get calls harassing me from stream energy 2 years later. I have told them to stop calling me but they still call. So I document each call and conversation for future use. 

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  — Cassie
VERY AFFORDABLE!!
 My home is almost 5000 sq ft & we are not very conservative people, 2 adults & 3 teenagers. I work outside all day with ZERO A/C so when I com... 

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VERY AFFORDABLE!!

 My home is almost 5000 sq ft & we are not very conservative people, 2 adults & 3 teenagers.
I work outside all day with ZERO A/C so when I come home, I crank down the A/C.
I have never received a bill for more then $380.00.
I've been with Stream since I purchased my home in 2008.
No problems to this date. just know that they don't play as far as wanting the payment on time.
If your 1 day late, you will immediately receive a discount notice giving only 3- weeks to PAY BILL..
All is fair is the business world- I can respect this.. 

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  — Chris D
Thieves!
 Stream Energy are thieves! Stay away from them. I've spent hundreds ($400-$500) of dollars more last winter than I would have with PECO. I thought I s... 

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Thieves!

 Stream Energy are thieves! Stay away from them. I've spent hundreds ($400-$500) of dollars more last winter than I would have with PECO. I thought I signed up for a 12 months fixed rate but they put me on a month to month after 6 months and of course there was "nothing they could do". For just the idea of maybe saving a couple of dollars it's definitely not worth switching. I'm better of with PECO! Much better customer service. 

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  — Michael
Please do your part
 I've used Stream since 2007 and have never once had a problem with them. This is because I pay my bill on time each month. All you gripers out there... 

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Please do your part

 I've used Stream since 2007 and have never once had a problem with them. This is because I pay my bill on time each month. All you gripers out there should do your part in the "customer experience" equation, and pay when you should. Why do you think you can NOT pay your bill and still avoid the consequences of NOT paying your bill. Grow Up.

Also, they do not really have anyone in the field, so they are at the mercy of AEP or some other service provider like that who doesn't care about you, if you did NOT pay your bill. 

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  — Mary Hoffman
IF YOU WANT TO DOUBLE YOUR BILL GO WITH STREAM ENERGY
 NOT LIKELY AT ALL!!! We originally signed up over a year ago with a month to month contract. Stream claims to have sent out letters stating they now r... 

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IF YOU WANT TO DOUBLE YOUR BILL GO WITH STREAM ENERGY

 NOT LIKELY AT ALL!!!
We originally signed up over a year ago with a month to month contract. Stream claims to have sent out letters stating they now require a 2 year contract. Neither my husband or I remember seeing anything. Because we didn't "sign up" our bill more then DOUBLED (got a bill for over $700 for one month!) because they used what is called a "variable rate" - what the heck is that??? I called and requested a refund and was told there was nothing that could be done! Soooo ticked off!!! 

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  — Shelton
Great Rates Great Company
 Stream has excellent rates and allows you to lock the rates in. Energy rates like every other commodity fluctuate in price. If you are not on a contra... 

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Great Rates Great Company

 Stream has excellent rates and allows you to lock the rates in. Energy rates like every other commodity fluctuate in price. If you are not on a contract you will be subject to prices that fluctuate based on market conditions. If you are paying your bill on time there should not be a need to call customer service. Most issues can be handled online which helps reduce cost got the company and the customer. If you have a low rate locked in and your bill is high it's because of usage or usage that was reported. That has nothing to do with the Eletricity company no matter who you have. Educate yourself on how your bill is comprised and what entities are responsible for each area of your billing. 

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  — Todd
Collections for an account I never had...
 I got my credit report today and saw a collection line for $840 for Stream Energy. I have NEVER evern heard of Stream Energy, let alone had an accoun... 

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Collections for an account I never had...

 I got my credit report today and saw a collection line for $840 for Stream Energy. I have NEVER evern heard of Stream Energy, let alone had an account with them. Call to customer service end up with replies like "well, we have your information, so obviously you had an account with us", or my personal favorite, "You are obviously mistaken. You did have an account with us in <whatever year they named>".

I have had GEXA for the last 7 years, Reliant for 2 years before that, TXU for 2 years even before that, and a local cities power company for 4 years prior to that. Stream Energy started in 2005, so how I could have had an account with them is beyond me. . 

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  — Jessica
Rip Off
 First of all I have had stream for the 9 past months. On my bills it says my contract ends on April 1 So I switched to new company on March 31 and no... 

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Rip Off

 First of all I have had stream for the 9 past months. On my bills it says my contract ends on April 1 So I switched to new company on March 31 and now there charging me a 150 termination charge because they say my contract doesn't expire until April 31 

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  — TS
The absolute WORSE customer service and billing management EVER!
 I have several issues and had to escalate my complaints to be reimbursed for reconnect fees. On 2/25/13, I called Stream to have my service transf... 

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The absolute WORSE customer service and billing management EVER!

 I have several issues and had to escalate my complaints to be reimbursed for reconnect fees.

On 2/25/13, I called Stream to have my service transferred from my house to an apartment I was moving to. The date was scheduled for that next Monday, 3/4/13. On 2/26/13, I found out the complex could not accept my pet, so on the morning of 2/27/13, I called Stream to have the transfer cancelled. In the discussion the agent asked me if the service was to continue at my house (current address) and I stated yes. On 3/4/13, the service was disconnected. When I called Stream about their error, the supervisor tells me that he sees where I called to cancel the connection at the apartment, but nothing that showed the service was to continue at the house. So, he had the service scheduled to be turned on and informed me that there was a $3.02 service fee. Of course, I explained I should not have to pay that because it was their error and he waived it.

During the week of 3/18/13, I called Stream to have my service transferred from my home to another apartment I was moving to on 4/1/13. After gathering all of the information, the agent never asked me when the transfer was to occur...I had to tell him I needed the service turned off at my home on 4/1 and turned on at the apartment on 4/1. On 3/25, the service was disconnected at my home. I had to wait over an hour for customer service to open and when I FINALLY reached someone to inform them of their error, imagine my surprise to hear it was disconnected due to non-payment. I had paid my bills, so I was confused. The agent went to review the account and told me there was a $64.00 + amount that had not been paid. I explained that I'd never received a bill in that amount. As I looked at an invoice online, I see the address it had been sent to was the apartment I never moved to. So, I asked to speak to a supervisor.

Not only did the supervisor basically suggest I was lying by stating that the online bills show past due bills (and clearly it did not when I'd paid my bill...not where you simply pay what's invoiced). When I paid it online, it showed I had a $0.00 balance after payment, so there was nothing that indicated I owed anything. He stated I would be responsible for the fees because of non-payment and it was because I didn't change the mailing address.

When I canceled the transfer, it was because I wasn't moving. The agent never explained I needed to state I was changing the mailing address and I never thought to ask because it seemed obvious to me. We had discussed the service would remain connected at my home because I was not moving. Because I felt this supervisor was not getting it, I asked to speak with someone else and he refused to transfer me, but told me I could call back and hope to get someone else. Did I state he REFUSED?????

ABSOLUTELY APPALLING CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
(and this is not the first issue I had with them, but was certainly the last...) 

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  — Donna Webb
Ok while under contract then POW!
 Was billed through my regular electric company so no changes there. Under contract for 2 yrs., when that was over my bills for the next 3 months, unti... 

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Ok while under contract then POW!

 Was billed through my regular electric company so no changes there. Under contract for 2 yrs., when that was over my bills for the next 3 months, until I switched back were outrageous. I paid almost $400 month, was told that my bills would have been more than $100 less with previous company. When I called to switch back & complained, I was told that it was because my contract was up, and they could offer me another contract. No thank-you! 

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  — Nancy Morrish
Awesome!
 Switched to Stream in 2005. Previously with 2 different companies. Have had excellent service, rates and experience. When I compare my bills with f... 

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Awesome!

 Switched to Stream in 2005. Previously with 2 different companies. Have had excellent service, rates and experience. When I compare my bills with friends and neighbors who are not with Stream, mine are the best. Thank you Stream for continuing to provide great rates and customer service!!

Regarding other's negative remarks.... I haven't seen or heard of a perfect company out there. That said, I do believe and have seen Stream care and go above and beyond in customer service. 

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  — Perplexed
SCAM - debt collectors for a bill that is 8 yrs old?
 Stream Energy has been sold and since then, the new administration is collecting on debt that does not exist. I always pay my bills and after having ... 

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SCAM - debt collectors for a bill that is 8 yrs old?

 Stream Energy has been sold and since then, the new administration is collecting on debt that does not exist. I always pay my bills and after having Stream for a short period in 2005, I went back to the company that Stream was reselling. I just received a letter that I owe them $30 for service in 2005? What???? I have never received any unpaid bill or collection from Stream, but now that they have been sold somehow I owe them money after 8 years!!! Unbelievable....being that this debt - if it really existed - would be past the statute of limitations. How is it possible for this company to create a debt from 8 yrs ago when all my bills were paid. I would not have been able to connect back my utilities with the original company if I owed Stream, but how do you explain that to a debt collector? Much less prove that you paid your bills after 8 yrs. Must be a great accounting system they are using that creates new debt after 8 years. ***I would not give them a 1 for a rating, but I have to fill in at least 1 to submit. 

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  — Perplexed
SCAM - debt collectors for a bill that is 8 yrs old?
 Stream Energy has been sold and since then, the new administration is collecting on debt that does not exist. I always pay my bills and after having ... 

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SCAM - debt collectors for a bill that is 8 yrs old?

 Stream Energy has been sold and since then, the new administration is collecting on debt that does not exist. I always pay my bills and after having Stream for a short period in 2005, I went back to the company that Stream was reselling. I just received a letter that I owe them $30 for service in 2005? What???? I have never received any unpaid bill or collection from Stream, but now that they have been sold somehow I owe them money after 8 years!!! Unbelievable....being that this debt - if it really existed - would be past the statute of limitations. How is it possible for this company to create a debt from 8 yrs ago when all my bills were paid. I would not have been able to connect back my utilities with the original company if I owed Stream, but how do you explain that to a debt collector? Much less prove that you paid your bills after 8 yrs. Must be a great accounting system they are using that creates new debt after 8 years. 

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  — Sflores
Happy customer
 I am satisfied customer. Never had a problem with stream energy. Choose my own contract. Always recieve a notice bill due/ or renew contract on my... 

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Happy customer

 I am satisfied customer. Never had a problem with stream energy. Choose my own contract. Always recieve a notice bill due/ or renew contract on my email.com. Thank you. 

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  — Ginny
Great
 I switched when they first started. Our first bill was cut in half. Last year during the heat wave our highest bill was $150. Very pleased with Stream... 

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Great

 I switched when they first started. Our first bill was cut in half. Last year during the heat wave our highest bill was $150. Very pleased with Stream. You just have to make sure you lock in your rates when the time comes. 

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  — John A. Reagan
Best Yet bar all others for consideration!!!!
 M y 19 month experience has been profoundly flawless 

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Best Yet bar all others for consideration!!!!

 M
y 19 month experience has been profoundly flawless 

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  — John Thomas
Good Experience for sure
 There were no issues switching to Stream and there have been no issues since then. 

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Good Experience for sure

 There were no issues switching to Stream and there have been no issues since then. 

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  — Verlin Yoder
UGHHH, Ripoffs!!
 I know you should pay attention to your contract but it's just wrong if it expires for a month they automatically over double your rates, just wrong! ... 

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UGHHH, Ripoffs!!

 I know you should pay attention to your contract but it's just wrong if it expires for a month they automatically over double your rates, just wrong! They did that to me and I switched to bounce energy and got major savings and they have amazing ways to get rewards and bill credits. Switch to bounce energy and use this code: 1527669 and get a bill credit. It's awesome! 

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  — S B Bird
Better price for electricity
 I love this power company! I was forced to use a Co-op when I lived in the rural area, and when I move to the city I discovered how cheap electricity... 

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Better price for electricity

 I love this power company! I was forced to use a Co-op when I lived in the rural area, and when I move to the city I discovered how cheap electricity can be...comparatively speaking. I have a personal representative who lets me know when my contract is going to expire so I can re-up at the best going rate. Stream and my Ignite rep are the best way I have found to get my retail electricity service. 

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  — Bill
you get ripped if you quit
 DO NOT USE STREAM ENERGY. I changed providers because Stream was billing over 14 cents per KWH. We had sent in our previous bill but it had not shown ... 

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you get ripped if you quit

 DO NOT USE STREAM ENERGY.
I changed providers because Stream was billing over 14 cents per KWH. We had sent in our previous bill but it had not shown up at Stream yet. We quit in between billing cycles but Stream immediately mailed out the final bill, which looked like it included the previous bill which had not arrived. We go another bill in the mail which was evidently not including the previous bill and was way over what we would normally pay. Our normal payment from them was about $200 a month. The final billing was about $350 for just 15 days of service. These people suck when it comes to keeping up with billing. They said it would go to a collection agency if we didn't pay this remainder even though we did make a payment during that last cycle. This company sucks. 

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  — Larry Odom
happy consumer
 I am told Stream is #4 of some 70 energy companies in Texas. I am a happy customer, thanks. 

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happy consumer

 I am told Stream is #4 of some 70 energy companies in Texas. I am a happy customer, thanks. 

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  — Katie Blue
Horrible Customer Service
 I initially had issues with Stream Energy when I first signed up because I wasn't receiving paper or electronic copies of my bill. It took a while to ... 

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Horrible Customer Service

 I initially had issues with Stream Energy when I first signed up because I wasn't receiving paper or electronic copies of my bill. It took a while to fit it because their Customer Service was hard to reach. Then, when my six month rate expired while I was deployed, I called several times to try to get the rate reduced as long as I maintained Service with Stream. I called three times and each time I was told I would have to wait 3-5 days to get it resolved. It was never resolved so I switched companies. 

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  — Bend Over Hear It Comes.
Dont do it! They robbed me good!
 They will go up on your rates way above the standard rate if you let your contract expire. They said they called and emailed ...but I never got go any... 

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Dont do it! They robbed me good!

 They will go up on your rates way above the standard rate if you let your contract expire. They said they called and emailed ...but I never got go anything.
They went up 40% and WHAM. They robbed me good. 

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  — Mike M
Excellent service, excellent prices!
 I switched because a friend explained that Stream doesn't advertise, and passes the savings along in their rates. I checked the rates, did some resea... 

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Excellent service, excellent prices!

 I switched because a friend explained that Stream doesn't advertise, and passes the savings along in their rates. I checked the rates, did some research, and was disgusted to learn I'd been paying way more with Reliant than I would be with Stream.

Switched to Stream, set up my online billing, and started getting lower electric bills right off the bat.

I have not needed customer service, so can't rate that accurately. I do recommend Stream. 

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  — William
Love Stream
 I have been a customer since March, 2005, their 1st year in business. Absolutely love them. Have never had a problem and have saved thousands of bucks... 

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Love Stream

 I have been a customer since March, 2005, their 1st year in business. Absolutely love them. Have never had a problem and have saved thousands of bucks versus TXU. 

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  — Raymond
Rip Offs (Thiefs)
 They start you nice and easy then they let you have it. Stay away from them or else you will regret it later. 

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Rip Offs (Thiefs)

 They start you nice and easy then they let you have it.
Stay away from them or else you will regret it later. 

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  — James Freedman
WORST COMPANY EVER!!
 Only reason I signed up for this crap service company was because of a family member begging me to for a multi level marketing deal which I hate as we... 

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WORST COMPANY EVER!!

 Only reason I signed up for this crap service company was because of a family member begging me to for a multi level marketing deal which I hate as well. What happens is they don't notify you your contract will expire then they charge you a very very high rate. I called them on 7/19/13 and I renewed my contract and figured well my bad for that month. Well guess what they sent another really really high bill the next month. I called 8/16/13 and they stated my contracted rate won't start until next month. I asked them to please backdate the contract 2 days and they refused. I told them then I don't want to continue with them and they said if I now leave I will owe a $150.00 termination fee. Guess what they have done this another time and so this time I switched. It's worth paying the termination fee to get away from this company which does NOT care about their customers. I so hope they go out of business as I wouldn't wish this experience on my worst enemy. Not even Stream Energy... 

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  — Cynthia. Wade
I have had better.
 This company is a model of inefficiency. The hold times are ridiculous. When you finally do get yo speak to a human, they are slow and hard to underst... 

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I have had better.

 This company is a model of inefficiency. The hold times are ridiculous. When you finally do get yo speak to a human, they are slow and hard to understand unless spanish is your first language. They always stick you with a fee if you want to pay your bill any other way but snail mail. These people are not worth dealing with. You can do better! 

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  — Anonymous
Great Company
 Ever since I switched my provider to Stream Energy, I have saved myself about $100.00 a month on my electric bill. I haven't had any issues. My local ... 

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Great Company

 Ever since I switched my provider to Stream Energy, I have saved myself about $100.00 a month on my electric bill. I haven't had any issues. My local utility company handles all of my issues. No Issues with them. 

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  — RC
Scam Cancellation fees
 We called Stream Energy and told them we were discontinuing service because we sold our house and we were leaving the country. We paid our final bill ... 

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Scam Cancellation fees

 We called Stream Energy and told them we were discontinuing service because we sold our house and we were leaving the country. We paid our final bill and never heard from Stream Energy. However, a year later a collection agency contacted us via email with a charge of $250 for early cancellation. My husband paid the bill and now I am getting the run-around from incompetent Stream Energy customer reps (well, maybe they are competent in giving me the run-around!). For months they tell me that they are sending a check for $250, today they say that I have to get the money from the collection agency. This is a really bad company. Be very careful if you terminate service. Create a huge paper trail because if you do not, they will screw you big time. 

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  — Jeff Combs
Dont do it
 My normal bill for a 1200 square foot home is $200 or more with these guys. I heat my house with a wood stove so i dont use the furnice. All of my bul... 

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Dont do it

 My normal bill for a 1200 square foot home is $200 or more with these guys. I heat my house with a wood stove so i dont use the furnice. All of my bulbs are relpaced with the new energy efficient bulbs. Than a bill comes in for $400 dollars. I simply dont use much energy to have bills this high!!! Im switching to Bounce. Enough is enough!!! All those Egnite people care about is there residual income or get rich quick sceam. 

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  — Roger
great rates
 Better rates and service than RGE and they are nice to talk to. Vey pleased 

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great rates

 Better rates and service than RGE and they are nice to talk to. Vey pleased 

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  — Amy
Horrible Customer Service
 Cheap service but horrible customer service. They don't have any direct lines so you speak to someone different every time. They do not send confirm... 

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Horrible Customer Service

 Cheap service but horrible customer service. They don't have any direct lines so you speak to someone different every time. They do not send confirmation emails to ensure your problem is getting fixed which makes you have to call and follow up with several different people. They explain that they will notate your account so other representatives will understand your issue and they do not. I had my electricity out for two days because they processed my transfer of services way too early. For about a week I was told the situation would be handled, I had to call them four times. Changing to a different provider. 

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  — RW
awful company
 Do I need to relate my terrible experiences? There are not worth more than this 1minute... Anyone who likes stream has been fortunate enough to win t... 

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awful company

 Do I need to relate my terrible experiences? There are not worth more than this 1minute... Anyone who likes stream has been fortunate enough to win the lottery and not had any issues because, if you ever do have a problem, Stream is not there for you. Unprofessional company that only serves to make money and could care less about any customer while doing it. Shameful practices abound. 

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  — Lauryn
Refund check
 I was supposed to receive my refund check for 250.75$ and never have receive. Was sent out on October 3rd and takes 4-6 weeks to get here and now Janu... 

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Refund check

 I was supposed to receive my refund check for 250.75$ and never have receive. Was sent out on October 3rd and takes 4-6 weeks to get here and now January have still never received. These people suck 

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  — Shannon
Stream does not take responsibility for their actions
 I payed my bill online. Stream charged my card twice. I called back for a refund and at first they tried to make me take a credit on my account. After... 

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Stream does not take responsibility for their actions

 I payed my bill online. Stream charged my card twice. I called back for a refund and at first they tried to make me take a credit on my account. After arguing with the rep they filed for a refund. I was told it would take 3 days for the refund. After the 5th day waiting I called back and was told to call back the following day. I did, they then told me 5-7 days and I was told it was my fault because I payed online. They are rude and unprofessional. I can not wait until my contract is up. These people are idiots... I am STILL waiting for my refund. 

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  — CH
DO NOT USE THEM EVER!!!!
 STREAM SCREWS the CONSUMER! With BOGUS billings that prey on the fact that people don't keep detailed records after a few years. Then they claim PAID ... 

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DO NOT USE THEM EVER!!!!

 STREAM SCREWS the CONSUMER! With BOGUS billings that prey on the fact that people don't keep detailed records after a few years. Then they claim PAID COLLECTIONS never GOT PAID. I got you this time mofo's! No money orders this time - I have bank statements!!!!!! 

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  — Cathy
Good service
 I have read some of the reviews and I have not had any problems with Stream Energy. I have found that when calling companies with questions, to ask f... 

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Good service

 I have read some of the reviews and I have not had any problems with Stream Energy. I have found that when calling companies with questions, to ask for the correct department. For billing ask for billing, or ask for a supervisor. No electric company will speak with you about your bill unless you are the one being billed, for example if you are a roommate and you actually pay the bill, it doesn't matter...have the person whose name is on the bill to call. I have been with Stream for 2 years and not one problem. How many times do we say job well done...... 

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  — David Alcantara
poor customer service and problem solving skills (foreign)
 my experience with stream had been terrible to say the least!! their customer service is a shame the excell at being ignorant and failing to solve the... 

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poor customer service and problem solving skills (foreign)

 my experience with stream had been terrible to say the least!! their customer service is a shame the excell at being ignorant and failing to solve the customers problem. the always fail to bill me and when they do it's a disconnection notice. just don't sign up save yourself a headache!!!!!!!! I rate this company a -100. 

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  — Ilene
Outrageous billing, customer service!
 A major energy provider that says it contracts out for customers to pay bills online????? That is BS. Customers are charged 2.95 to pay bills online. ... 

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Outrageous billing, customer service!

 A major energy provider that says it contracts out for customers to pay bills online????? That is BS. Customers are charged 2.95 to pay bills online. Stream says that's the fee from another company. If Stream can't handled online payments, then it can't handle energy delivery. I really regret signing with this company for multiple reasons. Customer service is impossible and horrible! I'm in my first 5 months of dealing with Stream and will not sign up again. Stay away from this provider or you'll regret it. 

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  — Betty Van
N O Service!
 Should have read reviews before we changed. Would never have. Had no idea of all the hidden fees (checking draft). One would think if they were dippi... 

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N O Service!

 Should have read reviews before we changed. Would never have. Had no idea of all the hidden fees (checking draft). One would think if they were dipping into your account, they would not have the audacity to charge you for that privilege. They get their money quick. Apparently only dissatisfied customers read the reviews, after it is too late. The only reason any others even go here is to 'boost' for their own commission. What I just read is appalling. That they are as 'big' as they are is incredible. These 'fly-by-nighters' do promote customer anxiety and exhibit complete ineptness in their facade called 'customer service'. Then, they have the audacity to censor your opinion - atrocious.  

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  — J Hall
Terrible company
 Beware Beware Beware I do not use the internet to pay bills. I mail them the day I get my bill. I have gotten a late charge on every one of my bills... 

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Terrible company

 Beware Beware Beware I do not use the internet to pay bills. I mail them the day I get my bill. I have gotten a late charge on every one of my bills. Horrible company. Running as fast as I can away from them. 

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  — ASH
They will "forget" to send you a bill and charge you late fees!!!!
 My stream energy bill is under my roommates' name. They did not send us a bill for last month (happens often) and when I call to get by bill they tell... 

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They will "forget" to send you a bill and charge you late fees!!!!

 My stream energy bill is under my roommates' name. They did not send us a bill for last month (happens often) and when I call to get by bill they tell me that they can't speak to me about it because it's not under my name, even though my name and address is on all of the checks we've sent for the past 6 months. THEY WILL DO ANYTHING TO MAKE YOU PAY EXTRA FEES!!!!! 

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  — DS
Sent to collection for 38.89 from 2005
 I received a bill from a collection agency today asking for $38.89 from 2005. I have never received a bill from this company in the past and have alw... 

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Sent to collection for 38.89 from 2005

 I received a bill from a collection agency today asking for $38.89 from 2005. I have never received a bill from this company in the past and have always left a forwarding from the US post office when I moved. This seems very suspicious that I would just now be getting a request for a past due amount when I have never received a bill or a request for any final bill when I moved over 7 1/2 years ago. 

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  — Ripped Off
BUYER BEWARE
 My advice is stay away, far far away. I switched over to Stream because they were offering a better rate than the company I was with currently. I had ... 

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BUYER BEWARE

 My advice is stay away, far far away. I switched over to Stream because they were offering a better rate than the company I was with currently. I had no complaints with this company until my contract expired and switched to another company with a better rate. Approximately a month after switching I received a bill for $3200.00. I have been in my house for over eight years and my bill with Stream during my contract was always in line with my average electric usage; however, they claimed that Reliant was guesstimating my electric usage for the last 7 months and the bill for $3200.00 was a true up from the guesstimate. In all my time in this house, my highest electric bill was $480.00. According to what I already had paid on my electric bill, plus the "true up", my average electric bill would have been over $700 plus dollars. Of course, they would not allow me to talk to any supervisor and would not listen to any reasoning. They ultimately threatened to send me to collections and ruin my credit if I did not pay. 

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  — Daisy
Totally Awesome!
 My husband and I were referred to Stream Energy and we had no complaints never had any type of problems with them. We moved a little over a year ago ... 

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Totally Awesome!

 My husband and I were referred to Stream Energy and we had no complaints never had any type of problems with them. We moved a little over a year ago and just a few months ago, we received a check from them for a very big chunk of money because we left off on good terms with them! It was such a blessing and a huge surprize! :) Thanks, Sir's & Madam's of Stream Energy XD 

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  — Stephen W. Westfall
A good Company
 I have been a customer of Stream Energy for about 2 years. During that time I have had no problems with them at all. Only once, my power was turned ... 

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A good Company

 I have been a customer of Stream Energy for about 2 years. During that time I have had no problems with them at all. Only once, my power was turned off because I was late with a payment... didn't realize it. But, although they told me up to 48 hours to be reconnected, it was done the same day, in only a few hours. They have to say 48 hours because the man in the field may be in an entirely different area than yours and can't just drop what they are doing to serve you at that moment. 

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  — TRB
STREAM SERVICE CUSTOMER SERVICE SUCKS
 WE HAVE HAD STREAM ENERGY SINCE NOV 2011 AND NEVER MISSED A PAYMENT. IN MAY WE MISSED AND RECEIVED A DISC NOTICE FOR MAY 10TH, HUBBY READ IT WRONG AND... 

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STREAM SERVICE CUSTOMER SERVICE SUCKS

 WE HAVE HAD STREAM ENERGY SINCE NOV 2011 AND NEVER MISSED A PAYMENT. IN MAY WE MISSED AND RECEIVED A DISC NOTICE FOR MAY 10TH, HUBBY READ IT WRONG AND SAID IT WAS MAY 15TH (MY PAYDAY) SO I DIDNT WORRY ABOUT IT. OUR LIGHTS WERE CUT OFF ON THE 14TH (MON) SO I PRAYED ALL THE WAY TO WORK NOT KNOWING HOW I WAS GOING TO PAY AND FINALLY AFTER BEING ON HOLD AND GOING THROUGH THE AUTOMATED SERVICE A FEW TIMES i GOT A LIVE PERSON WHO TOOK MY BANK INFO OVER THE PHONE, GAVE CONFIRMATION# AND WHEN I ASKED WHEN THE LIGHTS WOULD BE BACK ON HE SAYS OH YOUR LIGHTS ARE OFF, HELLLOOO YES I SAID THAT IN THE BEGINNING OF THE CALL. HE SAYS I NEED TO TRANSFER YOU TO A CUSTOMER CARE SPECIALIST, I AM PUT ON HOLD AGAIN AND THE LADY TELLS ME IT COULD BE UP TO 48 HRS......I SAID U MEAN TO TELL ME IT COULD TAKE 2 DAYS, I HAVE A 3 MO OLD BABY IN MY HOUSE. SHE SAYS IT COULD BE SAME DAY BUT WE CAN'T GUARANTEE, MIND U I MADE THE PAYMENT BEFORE 8 IN THE MORNING. CUSTOMER SERVICE AND STREAM ENERGY SUCKS, I WILL CONSIDER CHANGING COMPANIES ONCE MY 6 MO CONTRACT IS UP...........I JUST RENEWED SO ITS GOING TO BE A LONG 4 MORE MONTHS. DO NOT SIGN UP WITH THIS COMPANY, IF YOU DO BE SURE TO PAY YOUR BILL BEFORE THE LIGHTS ARE CUT OFF BECAUSE THEY ARE NOT WILLING TO WORK WITH YOU AT ALL. 

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  — Danielle
killeen
 They are by far the cheapest company here in killeen. Haven't seem to run into any issues other than their very rude customer service. Have never ... 

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killeen

 They are by far the cheapest company here in killeen. Haven't seem
to run into any issues other than their very rude customer service.
Have never been late or missed a payment except for one time
when I was in the field I called a day late and they were completely
rude Like it was her money. I felt as if I forgot to pay her directly.
The customer serivce needs to change 

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  — Jennifer Barry
huge frustration
 I've had Stream Energy for many years and never had a problem. I liked the option to get a green energy plan. Then I moved and put in an order to tran... 

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huge frustration

 I've had Stream Energy for many years and never had a problem. I liked the option to get a green energy plan. Then I moved and put in an order to transfer my service. The previous tenants also had Stream Energy, so when their disconnect went through, we were left in the dark. With some pressing, the customer service rep admitted our order didn't go through correctly. We were then told it would take several hours to get reconnected. Today I get a huge bill for "early termination" for them shutting the electricity off after 2 days. I get shuffled from one department to another and hung up on. I certainly won't be renewing, using them for my business, or recommending them to anyone. 

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  — Priscilla
I Love this Company.
 Ever Since I switched energy companies I have saved so much money on my light bill. 

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I Love this Company.

 Ever Since I switched energy companies I have saved so much money on my light bill. 

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  — Mr Sanders
Company won't survive with this customer service
 I currently have 3 stream electric accounts and have done business with for years. I am in the investment business of buying and selling home... 

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Company won't survive with this customer service

 I currently have 3 stream electric accounts and
have done
business with for years. I am in the
investment business of
buying and selling homes, constantly needing
service turned on and
off. Getting new service with these guys is
the most painful
call I make. It always starts with a rep who
can't speak or communicate the English language
or read number back to you? After 30 minutes
of torture they tell me I have to pay a $250.00
deposit. I then ask to talk to a supervisor
and he says it's a new policy everyone pays a
$250 deposit for new service. What a shame.... 

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  — Darla
 With TXU I would pay 400.00 to 600.00 a month, for the very cold and very hot months..The same thing when I switched to Reliant.. I switch to Stream ... 

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 With TXU I would pay 400.00 to 600.00 a month, for the very cold and very hot months..The same thing when I switched to Reliant.. I switch to Stream Energy two years ago.. I now pay 120.00 to 225.00 during those same months.. 

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  — MARILYN
THEY SUCK
 I have been with Stream about 6 months, and i was suppose to have been charged at 9.5, come to fine out i was being billed at 11.9. I called to ... 

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THEY SUCK

 I have been with Stream about 6 months, and i
was suppose to have been charged at 9.5, come
to fine out i was being billed at 11.9. I
called to see if they could change it and
correct my billing, they told me no. So i asked
for a manager or a supervisor and they said
there was no one on the floor for me to speak
with. My bill started off like 152.00 per
month, and then i go the shock of my life
375.00 per month and the sad thing is nothing
have changed. Everything have been the same and
when i got that large bills i started cutting
down on what i was using and the bill keeps
getting higher. This company is a rip off,
somebody needs to do something about them. 

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  — Anonymous
Great Company!
 Have been a Stream Energy Customer for 5 years. They always have great rates and excellent service. 

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Great Company!

 Have been a Stream Energy Customer for 5 years. They always have great rates and excellent service. 

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  — Sabrina Carter
Disactisfied customer
 recently moved to the killeen area and was told that I had to use stream energy. I was locked into a rediculous one year contract at the highest kw ra... 

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Disactisfied customer

 recently moved to the killeen area and was told that I had to use stream energy. I was locked into a rediculous one year contract at the highest kw rate ever 9.1 kw,within a month I found out about other energy companies with much lower rates and contracts from 3-6 mos. I tried to get out of my contract with stream. I had yet to received my first bill. I contacted stream and was told it would cost $250. to get out my contract. I request flex.rate they refused....DO NOT SIGN UP WITH STREAM EVER GO TO RIGHT TO CHOOSE.ORG FOR BETTER RATES 

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  — Lou A Rodriguez
Stream
 Great company never had a problem one of the first to get it in 2005 and still have to this day. 

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Stream

 Great company never had a problem one of the first to get it in 2005 and still
have to this day. 

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  — Teresa
homemaker
 They do not work with you at all. I lost my job and called trying to get help and they told me i could only have five days to pay it. 

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homemaker

 They do not work with you at all. I lost my job and called trying to get help and they told me i could only have five days to pay it. 

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  — Chad
What customer service
 Worst electric provider ever. I have been with them for five years, never a late payment. I make a mistake and ending up sending their payment to the ... 

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What customer service

 Worst electric provider ever. I have been with them for five years, never a late payment. I make a mistake and ending up sending their payment to the gas company due to an online banking mistake I made. I called when I received the disconnect notice. Customer service assured me it was no problem and that service would not be disconnected for 6 days. Two days later, the day the bill cleared my bank correctly, I get a disconnect notice stating they were shutting me off at midnight. Three customer service reps, call me a liar saying they did not call. Gets worse the late notice does not include late fee which I now find out I will owe next month. They draft my account tell me to fax them a copy and they will look into it, by then will probably be in the dark. I have paid it and for their sake I hope they figure it out in time. I will NEVER renew with this company EVER again. Dis-respectful, rude, they obviously do not need my business. Think they forgot it is a two way street. Your FIRED. 

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  — Not A Satisfied Customer
They do not do there job.
 I got service from them 3 months ago never got a bill from them until 3 weeks from now, my bill was very low, (under 20 dollars) I called it in to see... 

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They do not do there job.

 I got service from them 3 months ago never got a bill from them until 3 weeks from now, my bill was very low, (under 20 dollars) I called it in to see if it was correct and they said it was, so I paid the amount. That following week I just so happened to be off and my lights were off, I called was back and forth with them and centerpoint to get my lights back on and they told me they would be on four days from now because some how I called and canceled from them on the same day I called for their service. Which was not true if I paid them two weeks ago, it was a big mess and someone wasn't doing their job and they where trying to place the blame on me like I was the one who did all of this, I told them I don't have any family close by and I have kids, is there anyway they could get them on as soon as possible and all they could say was, "Well we put your order in today so it should be on Monday", mind you I called them Friday morning...who wants a light company that would that to anyone 

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  — Mollie Smith
Service
 I called 3 or 4 times it's take over 30 mins the customer service I receive today was great but the problem is the time someone from this company ne... 

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Service

 I called 3 or 4 times it's take over 30 mins the customer service I receive today
was great but the problem is the time someone from this company need to call
and you will see the problem right a way 

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  — Jessica
unwilling to help
 they have been an overall good place, but when it comes down to needing help they will help but only 4 times a year. then after that u must pay in ful... 

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unwilling to help

 they have been an overall good place, but when it comes down to needing help they will help but only 4 times a year. then after that u must pay in full, they do not take into consideration, if u even pay 95 % of the bill (not pasted due)they will still cut u off. Great price but not so helpful when comes down the helping u keep your lights on! :/ 

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  — Ross Moroz
Stream Energy - Just say NO
 I received an invoice for July in the amount of $33.40. I paid it in full 10 days before the due date. In August I received an invoice stating that ... 

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Stream Energy - Just say NO

 I received an invoice for July in the amount of $33.40. I paid it in full 10 days before the due date. In August I received an invoice stating that I owed an additional $38.72 and was in arrears. I have bank statements showing when my check was paid. I have the originals of both invoices. When I called a very rude and surly person told me I was sent two invoices in that month and that no explanation was necessary. 

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  — Scalf
excellent customer service
 Stream is excellent! Always helpful! Always talk to a person. 

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excellent customer service

 Stream is excellent! Always helpful! Always talk to a person. 

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  — Lelia Spencer
great energy
 This is a great energy server. They have good prices and are willing to work with you. I would recmend them to all my friends! 

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great energy

 This is a great energy server. They have good prices and are willing to work with you. I would recmend them to all my friends! 

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  — Mike K.
Would prefer that they didn't charge a fee to pay online!
 Moved to Stream from TXU 2+ years ago. Savings were great compared to TXU and the 100% green plan rates have been very reasonable. Customer service ha... 

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Would prefer that they didn't charge a fee to pay online!

 Moved to Stream from TXU 2+ years ago. Savings were great compared to TXU and the 100% green plan rates have been very reasonable. Customer service has been good and the reps have been courteous.

Two complaints -
First - They do charge a fee ($3.95 at last check) to pay by credit card online. Really don't like this, but it is not a deal breaker. We've paid it the old fashion way - mail a check every month (usually more than a week ahead of the due date) to a local PO Box in Dallas.

Second - On two occassions it has taken them more than a week to post the payments. The mail may be slow...but its not that slow!
On both occassions the customer service resolved the issue to my satisfaction.

As of 7-20-11 at the end of my current plan, several competitors are offering much better rates, so we are making a change. If Streams rates are back inline next time my plan is up,I would consider moving back. 

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  — Richard Schmidt
Stream Energy Ongoing Problems
 I have had ongoing billing and payment posting problems with Stream Energy. Calls to Customer Service seldom resolve the issues. I recommend to st... 

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Stream Energy Ongoing Problems

 I have had ongoing billing and payment posting problems with Stream Energy. Calls to Customer Service seldom resolve the issues. I recommend to stay away from Stream Energy. 

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  — Andrea
horrible customer service
 This company has HORRIBLE customer servuce!! When transfering my service to new apartment Stream energy never told me my apt required a permit from th... 

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horrible customer service

 This company has HORRIBLE customer servuce!! When transfering my service to new apartment Stream energy never told me my apt required a permit from the city, I paid for a priority connection and the worker who determined the electric couldnt be turned on never even contacted me to let me know so when I called customer service they just told me to wait and be patient for it to be turned on (which it never was). The worst part about it is they also told me that if I wanted my current apt's electric to be turned off on the 1st I would need to request for it to be turned off on the 28th because it would take 3-5 days from the request date.... welll I woke up on the 28th to no electricity at either apartment!!! Also..they charged me for the priority fee when the guy never turned the new electric on, and they charged another fee to get my current electric back on. No one would even help me or admit they were wrong, everyone had an attitude. Switched to 1st choice power... very polite people! 

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  — A.J. McCann
Gunnerbb
 I had no problems with Stream for the two years I was with them, but, when I tried to sign up again they did not want to talk to me. 

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Gunnerbb

 I had no problems with Stream for the two years I was with them, but, when I tried to sign up again they did not want to talk to me. 

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  — Chrissy
Not Happy
 We have been with this company over 2 years. We are changing providers today. We have had a few issues with customer service, they have raised t... 

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Not Happy

 We have been with this company over 2 years. We
are changing providers today. We have had a few
issues with customer service, they have raised
their rates a lot over the time as well. I would
not recommend this company if you are looking for
a forever type of company. We are now going to
Brilliant Energy on a year contract. 

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  — Darrell Dunn
Horrific Customer Service
 If I could rate zero for Stream Energy on this review form I would. Stream Energy customer service is non existent. They totally screwed my new locati... 

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Horrific Customer Service

 If I could rate zero for Stream Energy on this review form I would. Stream Energy customer service is non existent. They totally screwed my new location start-up and refused to make it right without getting outrageous penalties. I would advise everyone to avoid Stream Energy completely. They apparantly have no way of circumventing misplaced corporate policy to properly address customer needs, even when they are wrong. 

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  — Anonymous
No complaints...until...
 I've been with Stream since 2006. I haven't had any problems (other than a pretty high bill in the summer time) with them. UNTIL I tried to re... 

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No complaints...until...

 I've been with Stream since 2006. I haven't
had any problems (other than a pretty high bill
in the summer time) with them. UNTIL I tried
to request my good payment history from them so
I could get pre-approved for my 1st home. I
started requesting this information on April
18, 2011. Its May 4th. After
MANY calls, providing two different fax numbers
(just in case) and speaking to "supervisors"
that
promised me a fax within 24 hrs, I still have
received nothing. They refuse to expedite my
situation or
transfer me to the department that actually
sends the fax requests to get my
information. All they do is "confirm" from the
notes in their system that it has been faxed.
To both numbers. There's no way BOTH numbers
didn't receive a fax from them!! One would
think that a good
customer with a good history who has NEVER been
late would at least fulfill such a request. I
am very disappointed. 

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  — Mike Taylor
BEWARE! Early Termination Charges?
 Signed up with Stream Energ