Crammed, now worried the will do it again
Yearly contracts are a pain. I make calendar alerts to help manage them. In the end, I only use zero fee, 12 mo and stay for about 10 months.
So why is my title 'Crammed'. Last year Great American Power sold(?) my contract to Oasis. I receive letters about this transfer in May. So I changed my contract by using PaPowerSwitch.
The change finalize in June 2017... then three days later, WHAM, Oasis was suddenly my supplier. Not sure how that works. I never agreed to them being my supplier so this is cramming. I suddenly had a 1YR contract (rate was good so I stuck with them. Couldn't understand the customer service person and couldn't determine if there was a fee to leave).
So here we are today, I've now switched away from Oasis (months before contract ends). I received the 'Letter' of the new rate which is more than double my old rate. I have tried calling Oasis but their computer systems are conveniently down (and can't access any account information).
I check everyday to make sure my new supplier is still there. ”
responds April 23rd, 2018:
We apologize for the issues regarding the acquisition of your account. It appears that there may have been an issue with the timing of the switch to Oasis and your request to switch to a new supplier via Pa Power Switch; however, we would need to review the account and your enrollment details with Pa Power Switch to confirm.
Also, I'd like to apologize if the system was down when you contacted us. There was a brief period in the beginning of April when we could not access customer information. Can you please email our Office of the President at firstname.lastname@example.org so we may review the account details and your calls? Thank you. ”