Reviews Overview
The best review categories for Direct Energy are the order experience, rated at 3.3 out of 5, and their customer service, rated at 3.0 of 5.
5 Stars
50%
 
4 Stars
0%
 
3 Stars
0%
 
2 Stars
50%
 
1 Stars
50%
 

Review from Madeline Fornaro

Very satisfied
Easy to sign up and easy to renew.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Madeline Fornaro from Brick, NJ on September 16th, 2020
Hi Madeline. Welcome to Direct Energy. You've given us your commitment to earning your business, and in rating, we will commit to providing this same 5-star service to you. Glad to know that we are making your life easy. Have a great day! - Emma / Digital Care
— Direct Energy


Recent Good Review from Madeline Fornaro

Very satisfied
Easy to sign up and easy to renew.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Madeline Fornaro from Brick, NJ on September 16th, 2020
Hi Madeline. Welcome to Direct Energy. You've given us your commitment to earning your business, and in rating, we will commit to providing this same 5-star service to you. Glad to know that we are making your life easy. Have a great day! - Emma / Digital Care
— Direct Energy


Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Very satisfied
Easy to sign up and easy to renew.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Madeline Fornaro from Brick, NJ on September 16th, 2020
Hi Madeline. Welcome to Direct Energy. You've given us your commitment to earning your business, and in rating, we will commit to providing this same 5-star service to you. Glad to know that we are making your life easy. Have a great day! - Emma / Digital Care
— Direct Energy



Most Recent 2 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
First year cheaper, second year wow
The fee for this third party provider is double my actual gas bill from PSEG. Was never paying more than 80 per month before switching to them, and wasnt for the first year. Second year? The charge for using them was 80 dollars and my actual energy use was 40. Huge mistake switching to them. Ive promptly switched back.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Patrick from East Brunswick, NJ on February 27th, 2021
Hi Patrick. We are truly sad to know you're thinking of leaving us. You are a really important part of our family and we would totally appreciate the opportunity to take a closer look at your account and set the best deal for you. You can connect with our Facebook or Twitter team, or you can contact us by phone or through our Live Chat department, we will do our best to serve you the way you deserve. We look forward to hearing from you soon. Kind regards! - Sophie / Digital Care
— Direct Energy



Most Recent 1 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
RIP-OFF
This company will rip you off I realized my payment was tripling. When I call to find out why they said because I didn't call to renew my plan. My plan went from 9% fixed to 14% variable. I do not recommend this company I will not ever use this company again please stay away from this company... BIG A$$ RIP-OFF!!! NEVER AGAIN!!! WILL CHEAT YOU OUT OF YOUR MONEY, AND WON'T EVEN TRY TO ACCOMMODATE YOU.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Mrs. J from Roselle, NJ on January 14th, 2021
Hello Mrs. J. Thank you for taking the time to leave us this feedback. We are truly sorry to know you feel that way. We always strive to provide an excellent customer experience and apologize if we missed the mark. We look forward to the opportunity to provide you with outstanding service going forward, and we appreciate this feedback! Have a fantastic weekend! - Sophie / Digital Care
— Direct Energy



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